Josephine Pala David
35 NATHAN STREET PIONEER
Summary
- Recognized for assessing operational needs, developing solutions, and have the ability to drive customer satisfaction. In the perspective of understanding customers’ needs.
- Knowing what matters to the customers.
- Consider customer impact at every turn.
- Listen to customers.
- Give customers what they consider valuable I am dedicated and hardworking with internal drive to deliver the ultimate purpose of helping people, regardless of challenges along the way. Goal: To establish a safe and productive working environment, of which employees feel safe, appreciated, welcomed and involved in.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Advisor (AO3) Permanent part-time
Queensland Government - Department of Transport and Main Roads, Mount Isa
01.2024 - Current
- Provide services to the public and industry, such as collecting payments. Providing advice information and a number of specialized services, such as Industry marine boat licensing and registration and driver licensing and vehicle registration
- Certified Health and Safety Representative - Primary role is to represent the Health and Safety interests of the support group and to raise any issues with the management involving workers through participation and consultation.
- Participate in a health and safety committee meetings
- Monitor compliance measures.
- Investigate work health and safety complaints from work group members.
- Inquire into any risk to the health and safety of workers in the work group
Support Worker level 3
Coootharinga North Queensland
07.2019 - 03.2024
- Assist aged care and disabled customers with a range of daily tasks such as providing assistance with personal hygiene, mobility support, co-ordination of social events, organizing health services and appointments for clients.
- Elected Health and Safety Representative - Primary role was to represent the Health and Safety interests of the support group and to raise any issues with the management involving workers through participation and consultation.
- Participate in a health and safety committee meetings
- Monitor compliance measures.
- Investigate work health and safety complaints from work group members.
- Inquire into any risk to the health and safety of workers in the work group
Education
Bachelor - Criminology and Justice
University of South Australia
Diploma - Business
Captain Cook College
01.2014
Skills
- 1 Excellent verbal and written Communication skills
- 2 Computer literate - knowledge and skills, in the use of various Microsoft office applications including word, excel, power point, email and Microsoft teams’ messenger
- 3 Customer service and concierge face to face and over the phone
- 4 Thorough knowledge of QLD Work Health and safety legislation and practises
- 5 Social Networking Knowledge and Negotiation
Certification
- Martyr Training Services Health and Safety Representative 1 day Refresher Course. Date completed: 2024-11-04
- WORKSAFE CONNECT (TOWNSVILLE) Attained: Certificate in Health & Safety Representative 5 day Training Course Year completed: 2022-08-05
- Yellow Card NDIS Worker Screening Number: 44770113 (Current and valid) Expiry date: 2026-02-11
- Queensland (CA) Automatic Car, (O) Open Driver Licence
- Queensland (RMDL) Recreational Marine Driver Licence
Timeline
Customer Service Advisor (AO3) Permanent part-time
Queensland Government - Department of Transport and Main Roads, Mount Isa
01.2024 - Current
Support Worker level 3
Coootharinga North Queensland
07.2019 - 03.2024
Diploma - Business
Captain Cook College
Bachelor - Criminology and Justice
University of South Australia
Hobbies and Interests
Play hockey, travelling, gardening, cooking and learning new languages.
Competencies Achieved
- Unit code Unit Description
- BSBADM405B Organise meetings
- BSBADM502B Manage meetings
- BSBADM504B Plan or review administrative systems
- BSBHRM506A Manage recruitment selection and induction processes
- BSBMKG501B Identify and evaluate marketing opportunities
- BSBRKS501B Manage Risk
- BSBSUS501A Develop workplace policy and procedures for sustainability
- BSBWOR501B Manage personal work priorities and professional development
Nationality
Australian
Place of birth
Papua New Guinea
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