JOSH COLES
Mosman
Summary
I was an Media Marketing Specialist for the past 5 and half years and I am now looking for a new opportunity to broaden my hospitality skillset diving back into my passion for customer service in the food and beverage sector. I consider myself to be reliable and highly motivated, successfully managing busy bars and restaurants through a balance of attention to detail and strong ability to work efficiently under pressure in a fast-paced environment. My key passion is people; through strong interpersonal skills, I pride myself on my ability to quickly build strong customer relationships and take great pride in providing customers satisfaction through the highest level of customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Marketing Specialist
UM (Universal McCann)
09.2019 - 05.2025
- Worked for the past 5 and a half years as a Marketing specialist for a Media Agency, operating as a media buyer and planner for clients.
- Collaborated with cross-functional teams to align marketing strategies with business objectives.
- Managed social media platforms, increasing audience engagement through tailored content strategies.
- Utilised data analytics tools to measure campaign effectiveness and drive continuous improvement efforts.
Duty Manager
Blacksmith Cafe
01.2016 - 08.2019
- Effectively managed a high turn-over cafe in the Surry Hills area, overseeing all business operations and managing a team of staff.
- Developed and managed a social media profile for the business to improve customer engagement.
Bartender
Taste Baguette & Grill
04.2015 - 01.2016
- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Assisted in training new staff on bartending techniques and customer service protocols.
- Managed inventory levels, ordering supplies to ensure timely availability of products.
- Built rapport with customers, providing personalized recommendations to enhance their experience.
- Served high customer volumes during special events, nights, and weekends.
Restaurant Supervisor
Little Creatures Brewery
01.2014 - 03.2015
- Supervised daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff on best practices in food safety and sanitation procedures.
- Resolved customer complaints effectively, improving overall dining experience and loyalty.
- Coordinated staff schedules to maintain optimal coverage during peak hours and events.
Restaurant Manager
Mark Warner Travel Company
10.2012 - 03.2013
- Implemented cost-control measures, optimizing inventory management to reduce waste and improve profitability.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
Certificate IV, Diploma, Advanced Diploma - Marketing & Communication
Australian Pacific College
01.2019
WEBSITES, PORTFOLIOS, PROFILES
https://www.linkedin.com/in/josh-coles-898871193/
Certification
- MFA Digital Foundations Certification 1 MFA Digital Foundations provides consistent foundation knowledge across digital planning, buying and evaluation.
- MFA Digital Foundations Certification 2 MFA Digital Foundations provides advanced foundation knowledge across digital planning, buying and evaluation.
Timeline
Marketing Specialist
UM (Universal McCann)
09.2019 - 05.2025
Duty Manager
Blacksmith Cafe
01.2016 - 08.2019
Bartender
Taste Baguette & Grill
04.2015 - 01.2016
Restaurant Supervisor
Little Creatures Brewery
01.2014 - 03.2015
Restaurant Manager
Mark Warner Travel Company
10.2012 - 03.2013
Certificate IV, Diploma, Advanced Diploma - Marketing & Communication
Australian Pacific College
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