Josh Russell
North Bendigo,Australia
Summary
Demonstrated expertise in customer relations and data management across retail, phone, and virtual environments. Achieved KPI targets through strategic sales initiatives while enhancing brand loyalty via community engagement and health programs. Experienced in training staff and streamlining processes to improve service outcomes.
Overview
7
7
years of professional experience
Work History
Local Customer Consultant / Assistant Store Manager
Medibank
12.2018 - 04.2026
- Leading to exceeding KPIs in sales 110-120%, achieved further by attending corporate on-sites and engaging B2B via corporate discounts, value propositions and promotions.
- Assisted customers in navigating health insurance options and benefits.
- Handled enquiries face-to-face, over the phone, and in virtual environments, enhancing verbal and written communication skills.
- Adhered to guidelines while solving problems for customers and team members, ensuring consistent service quality.
- Managed customer data tracking leads in Salesforce, Excel, etc. for follow up, customer leads and revenue assessment.
- Travelled for community engagement and to build brand awareness via free health checks and promoting sponsored and attended Parkruns, Community and enhanced brand loyalty via health programs and applications i.e. Livebetter which helps to engage customers in health and well-being outcomes by rewarding exercise and mindfulness.
- Conducted team brainstorming sessions to identify gaps and develop strategies, contributing to target achievement.
Education
Bachelor of Arts -
La Trobe University
Bundoora, Melbourne12-2019
Bachelor of Arts - Extension of La Trobe
Sophia University
Yotsuya, Tokyo01-2018
Skills
- Customer Relations
- Sales
- Retention
- Product Knowledge
- Store Operations
- Retail Management
- Data Management
- Stock Management
- Performance Metrics
- Compliance
- Loss Prevention
- Microsoft Office
- Salesforce
- Call Etiquette
- Multitasking
- Time Management
- Teamwork
- Problem Solving
- Communications
- Relationship Building
- Procedure Manuals
- Admin
References
Provided Upon Request
Timeline
Local Customer Consultant / Assistant Store Manager
Medibank
12.2018 - 04.2026
Bachelor of Arts -
La Trobe University
Bachelor of Arts - Extension of La Trobe
Sophia University