Sumeet Prasad
Redbank Plains,Australia
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
Relieving Assistant Store Manager & Customer Service Consultant
Telstra Corporation
02.2022 - Current
- I relieve as Assistant store manager from time to time as an ongoing succession plan for training and development and future promotion
- I manage store opening and closing from day to day
- Ensuring all end of day checklist is completed
- Closing of Store tills to ensure its balanced correctly daily
- Supervising Store consultants and guiding them with potential leads and sales in relation to any customer interactions
- Prospect and qualify new sales leads
- Schedule meetings and presentations with prospects
- Create, plan, and deliver presentations on company products
- Track all sales activities in company CRM system and keep current by updating account information regularly
- Communicate customer and prospect product pain points to appropriate departments
- Maintain a well-developed pipeline of prospects
- Develop strong, ongoing relationships with prospects and customers
- Meet and/or exceed quotas
- Coordinate with other team members and departments to optimize the sales effort.
Lending Sales Officer
Bank of South Pacific - BSP
01.2013 - 01.2022
- Ensure all the criteria are met for a successful application for Home Loans, Personal Unsecured and Secured Loans, Car Loans, Refinancing under respective categories
- Validate all cash count for Tellers, Vault and verification of any documentations within loans jurisdiction requested by the Branch Manager for the Branch
- Ensure customer satisfactions within the Banks Regulations
- Credit and risk assessments for investments, customer capability and character
- Background checks and condition assessments for loans
- Decision making in relations to approving any BSP task in terms of a fence-line documentation provided
- Accountabilities for deadlines, presentations, Branch events.
Customer Sales and Service Representative (CSSR)
Mind pearl
01.2012 - 01.2013
- Ensure customer satisfactory within the respective Weight Watchers U.K and Mind pearl regulations
- Provide meetings time, locations, durations and other additional meeting materials to customers via their request
- Provide all available information on the products, plans, promotional activates, adding membership to Weight Watchers program
- Being well-in-sync with electronic storing of WW customer data
- Be aware of Privacy UK Acts of Consumers
- Academic and above well-spoken English for clear communication for aged customers, multicultural, tourist customers.
Student Academic Services Officer
University of the South Pacific (USP)
01.2012 - 01.2013
- Provide the students with the Rules & Regulations of the University in their campus
- Advise of schedules in terms of their examinations, tuitions, classes scheduled
- Tuition students according to the Lecture number request
- Working well with the study-body in relations to the University's events calibrations.
Statham residential Halls officer
University of the South Pacific (USP)
01.2011 - 01.2013
- Maintain good relations with all regional halls' students especially from Samoa, Tonga, U.S.A, Vanuatu, Solomon Islands and ensure all students have all the basic facilities in the halls during their stay and Monitor the well-being of over 100 regional students
- Organize quarter trips for students to visit around Fiji and learn about the Fijian culture
- Organize functions such as Dinner, sports and activities for the whole campus.
Certificated South Pacific Recognized Peer Educator
University of the South Pacific (USP)
01.2012 - 01.2012
- Counselling to students in relations to University regulations such as: education workload, stress, relationship issues, time management, peer pressure counselling and any other issues conflicting with their studies on a high level
- Provide health/circle of life (daily living) education to scheduled classes.
Education
Master of Project Management -
University of Southern Queensland
06.2023
Postgraduate diploma in Management and business administration -
University of the South Pacific
01.2018
Bachelor of Arts Degree in Management & Public Administration and Tourism Studies -
University of the South Pacific
01.2013
MBA - Business Administration and Management
Asia Pacific International College
05-2024
Skills
- Excellent Numerical Skills
- Highly proficient in written and oral English
- Complete knowledge and monthly practice of First Aid
- Complete knowledge and monthly practice of a Fire Warden
- Highly proficient at multi-tasking and Time management
- Highly proficient in Microsoft office
- Highly proficient in planning, team management and working against deadlines
- Highly proficient to manage store inclusive of daily end to end task and staff management
- Business Development
- Customer Relations
- Records Management
- Operations Oversight
- Store Organization
- Stock Management
- Work Planning and Prioritization
- Staff Management
- Upselling and Cross Selling
- Sales Techniques
- Customer Service
- POS Systems Operations
- Flexible Schedule
Accomplishments
- Certificate of Distinction in Australian Mathematics Competition Year 2005
- Certificate of Distinction in Australian Mathematics Competition Year 2006
- Certificate of Distinction in Fiji Mathematics Association Year 2006
- Certificate of High Distinction in Australian Mathematics Competition Year 2007
- Certificate of Credit in Fiji Mathematics Association Year 2007
- Certificate of Distinction in Australian Mathematicians Competition Year 2008
- Fiji Junior Certificate Examination 540/600
- Fiji School Leaving Certificate Examination 330/400
- Fiji Seventh Form Examination 297/300
- Best Student in Geography 2009
- Outstanding Student of the Year 2009
- Postgraduate Diploma in Commence: Management Public Admin (USP) Year 2018
- Certificate in Basic First Aid (Bank of South Pacific) Year 2018
- Primary Elements of Business Lending (Moody's Analytics - BSP) Year 2017
- Certificate of Completion in Value Based Selling (FNU - BSP) Year 2016
- Bachelor of Arts in Management & Public Admin and Tourism Studies (USP) Year 2013
- Certificate of Completion in Value Based Selling (FNU - BSP) Year 2013
- Certificate of Participation in Halls Fire Warden's Training (USP) Year 2011
- Certificated Peer Educator (USP) Year 2012
- Certificate in Peer Education: Adolescent Reproductive Health & Development Year 2009
Personal Information
- Age: 31
- Date of Birth: 11/12/1990
- Gender: Male
References
- Telstra Springfield, Thomas Wise, Store Manager, +61 449 670 004, Thomas.wise@team.telstra.com
- Telstra Corporation, Tennille Lardner, Retail Area Manager, +61 403 758 717, Tennille.lardner@team.telstra.com
- Telstra Springfield, Ingres Yap, Former store manager, +61 455 788 788, ingres.yap@gmail.com
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Relieving Assistant Store Manager & Customer Service Consultant
Telstra Corporation
02.2022 - Current
Lending Sales Officer
Bank of South Pacific - BSP
01.2013 - 01.2022
Customer Sales and Service Representative (CSSR)
Mind pearl
01.2012 - 01.2013
Student Academic Services Officer
University of the South Pacific (USP)
01.2012 - 01.2013
Certificated South Pacific Recognized Peer Educator
University of the South Pacific (USP)
01.2012 - 01.2012
Statham residential Halls officer
University of the South Pacific (USP)
01.2011 - 01.2013
Master of Project Management -
University of Southern Queensland
Postgraduate diploma in Management and business administration -
University of the South Pacific
Bachelor of Arts Degree in Management & Public Administration and Tourism Studies -
University of the South Pacific
MBA - Business Administration and Management
Asia Pacific International College
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