Josh Sandford

Whist traveling across Australia i settled in Melbourne for 4 months where i worked back in the hospitality industry as a restaurant supervisor. BANG BANG is an Asian fusion restaurant serving a diverse array of dishes inspired by Asian street food. In this role i handled the day to day running of the business including managing team, customer satisfaction and opening & closing procedures.

• Tracked KPIs to drive profitability and brand targets
• Controlled the overall P&L for the business
• Monitored and evaluated teams, identifying and targeting opportunities for improvement.
• Maximised revenue by identifying areas of growth.
• Trained and developed managers and guest service team into higher roles.
• Reduced payroll costs with careful resource allocation and scheduling.
• Drove sales and maintained cost controls in maintenance, marketing and labour.
• Made sure my business lived the brand standards through training and structure.
• Finished FY22 137% ahead on profit and top 3 in the brand.
• Supported sister sites with new openings and refreshing of brand standards.
• Responded and rectified guest complaints ensuring a return visit