Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Visa Status
Generic

Joshita Sabbineni

Melbourne/Truganina

Summary

Dynamic and enthusiastic customer service and operations professional with a proven track record in fast-paced, team-oriented environments. Expertise in problem-solving, clear communication, and driving customer satisfaction while optimizing workflows and enhancing process efficiencies. Known for a strong work ethic, meticulous attention to detail, and a collaborative spirit that fosters team success. Committed to delivering exceptional service and adapting to evolving demands. Poised to contribute to operational excellence at Coles through effective logistics coordination and strategic alignment with organizational objectives.

Overview

9
9
years of professional experience

Work History

Content Operations Coordinator & Customer Care

Tech Mahindra Pvt. Ltd
04.2021 - 04.2024
  • Delivered high-quality support to internal teams and external stakeholders, ensuring smooth content operations and exceptional customer service.
  • Coordinated with cross-functional teams to manage accurate data processing and meet project deadlines.
  • Led end-to-end execution of content projects, achieving goals on time and within budget.
  • Optimized workflows by monitoring staff schedules, allocating tasks, and improving resource utilization.
  • Resolved operational and customer-facing issues through root cause analysis and implemented effective solutions.
  • Built strong client relationships through proactive communication, personalized support, and issue resolution.
  • Handled customer inquiries, complaints, and escalations with professionalism, improving satisfaction and retention.
  • Provided timely updates and clear communication to customers regarding service status, delays, or resolutions.
  • Trained and mentored team members to enhance productivity, service quality, and performance standards.
  • Supported recruitment, onboarding, and scheduling to ensure team efficiency and coverage.
  • Reported key issues to senior management with detailed documentation and actionable recommendations.
  • Collaborated with customer service teams to align support strategies and ensure consistent client experiences.

Managing Editor

Research Wallet Services Pvt. Ltd
12.2017 - 04.2018
  • Led editorial workflow and ensured timely, high-quality content delivery across print and digital platforms.
  • Managed final editing, proofreading, and approval of all content, maintaining brand and editorial standards.
  • Collaborated with cross-functional teams to align messaging and enhance storytelling formats.
  • Directed a team of writers, editors, and designers, delegating tasks and tracking deadlines.
  • Developed and enforced style guides to ensure consistency, clarity, and accuracy.
  • Conducted editorial meetings and performance reviews to drive team growth and content quality.
  • Created and edited content across diverse topics, selecting visuals to maximize impact.
  • Maintained a strong social media presence to promote content and attract contributors.

Editorial Assistant

Omics International Pvt. Ltd
03.2015 - 05.2017
  • Supported editors with research, fact-checking, and proofreading to ensure content accuracy and quality.
  • Edited manuscripts for tone, grammar, and style consistency across print and digital formats.
  • Managed editorial calendars and coordinated timely content delivery.
  • Reviewed pitches and provided feedback to contributors, maintaining strong writer relationships.
  • Collaborated with design and marketing teams to produce engaging, SEO-optimized content.
  • Promoted publications through social media and outreach efforts.
  • Streamlined submission workflows and maintained contributor databases.
  • Monitored industry trends to inform editorial planning and content strategy.

Education

Master’s - Pharmacy

Srinivasa Rao College of Pharmacy
Andhra Pradesh, India
01.2014

Bachelor’s - Pharmacy

Yalamarty Pharmacy College
Andhra Pradesh, India
01.2012

High School -

Sri Chaitanya Junior College
Andhra Pradesh, India
01.2008

Skills

  • Proficient in technical skills
  • Client support
  • Proficient in Microsoft Office
  • Collaborative problem-solving
  • Self-directed performance in demanding environments
  • Proficient in sustained repetitive tasks
  • Skilled communicator
  • Effective time management
  • Effective scheduling coordination
  • Invoice management
  • Process optimization
  • Inventory management
  • Training coordination
  • Project timeline management
  • Office administration
  • Resource allocation management
  • Database administration
  • Quality control
  • Client relationship management
  • Client relationship management
  • Team development

Languages

English
Full Professional
Telugu
Native or Bilingual
Hindi
Full Professional

Interests

  • Participating in cultural exchange programs and homestays
  • Volunteer travel and community cleanup initiatives
  • Cooking and exploring global cuisines
  • Volunteering for social and community causes
  • Music and dance performance
  • Modeling and makeup artistry
  • Photography and visual storytelling

Timeline

Content Operations Coordinator & Customer Care

Tech Mahindra Pvt. Ltd
04.2021 - 04.2024

Managing Editor

Research Wallet Services Pvt. Ltd
12.2017 - 04.2018

Editorial Assistant

Omics International Pvt. Ltd
03.2015 - 05.2017

Master’s - Pharmacy

Srinivasa Rao College of Pharmacy

Bachelor’s - Pharmacy

Yalamarty Pharmacy College

High School -

Sri Chaitanya Junior College

Visa Status

Permanent Resident — Eligible to work full-time in Australia

Similar Profiles

CREATE PROFILE
Joshita Sabbineni