Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshiva Kerr

Normanhurst

Summary

Dynamic retail and IT professional with a proven track record at Harvey Norman, excelling in customer engagement and merchandise display. Skilled in project management and collaboration, I effectively tailored solutions to meet client needs, enhancing satisfaction and driving sales growth. Committed to delivering exceptional service and innovative solutions in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Harvey Norman
11.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.

Advisory IT Architect

Mr Caye Web and App Development
09.2022 - 02.2023
  • Provided support during customer implementations and applied industry best practices.
  • Managed project planning, resource allocation, scope, schedule, status and documentation.
  • Managed project scope, schedule, status and documentation.
  • Worked with clients post-implementation on user testing, debugging, support and maintenance.
  • Communicated with partners and clients to update product and implementation status at technical or functional level.

Sales Representative

By Freddy Renovations
08.2019 - 02.2020
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Met existing customers to review current services and expand sales opportunities.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Education

High School Diploma -

David Game College
London United Kingdom

Statement of Attainment - Real Estate

TAFE NSW
NSW
01-2025

Certificate 4 - Real Estate

TAFE NSW
NSW
06-2026

Skills

  • Customer engagement
  • Returns and exchanges
  • Teamwork and collaboration
  • Merchandise display
  • Email marketing

Timeline

Retail Sales Associate

Harvey Norman
11.2023 - Current

Advisory IT Architect

Mr Caye Web and App Development
09.2022 - 02.2023

Sales Representative

By Freddy Renovations
08.2019 - 02.2020

High School Diploma -

David Game College

Statement of Attainment - Real Estate

TAFE NSW

Certificate 4 - Real Estate

TAFE NSW
Joshiva Kerr