Joshiva Kerr
Normanhurst
Summary
Dynamic retail and IT professional with a proven track record at Harvey Norman, excelling in customer engagement and merchandise display. Skilled in project management and collaboration, I effectively tailored solutions to meet client needs, enhancing satisfaction and driving sales growth. Committed to delivering exceptional service and innovative solutions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Harvey Norman
11.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Advisory IT Architect
Mr Caye Web and App Development
09.2022 - 02.2023
- Provided support during customer implementations and applied industry best practices.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Managed project scope, schedule, status and documentation.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Communicated with partners and clients to update product and implementation status at technical or functional level.
Sales Representative
By Freddy Renovations
08.2019 - 02.2020
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
High School Diploma -
David Game College
London United KingdomStatement of Attainment - Real Estate
TAFE NSW
NSW01-2025
Certificate 4 - Real Estate
TAFE NSW
NSW06-2026
Skills
- Customer engagement
- Returns and exchanges
- Teamwork and collaboration
- Merchandise display
- Email marketing
Timeline
Retail Sales Associate
Harvey Norman
11.2023 - Current
Advisory IT Architect
Mr Caye Web and App Development
09.2022 - 02.2023
Sales Representative
By Freddy Renovations
08.2019 - 02.2020
High School Diploma -
David Game College
Statement of Attainment - Real Estate
TAFE NSW
Certificate 4 - Real Estate
TAFE NSW
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