Joshua Fangupo
Brisbane,Australia
Summary
I have a wealth of knowledge and experience in the field of Security Operations, with the privilege to have worked in the industry at 18 years, upon graduating from high school. Amongst my skills, I bring a high level of customer service and client satisfaction management, gained from experience in retail and customer-centric positions. I am driven by successfully achieving KPI’s and targets, therefore, gaining the ability to work in a high pressured environment to the best quality. I would like to obtain a position that further explores my leadership, communication and client satisfaction skills gained in previous roles, with a reputable organization that focuses on positive outcomes for all clients, and contribute to a positive reputation of any industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Security Guard
Securecorp
Brisbane, Australia
10.2023 - 03.2025
- Provided a visible and reassuring presence at retail sites to deter theft, antisocial behavior, and potential security breaches
- Monitored entry and exit points of the premises, ensuring customer and staff safety at all times
- Responded to emergency incidents including theft, disturbances, or first aid situations, liaising with emergency services where necessary
- Conducted regular foot patrols and CCTV surveillance to monitor suspicious behavior and maintain order
- Engaged with staff and customers professionally to offer assistance and ensure a positive shopping environment
- Recorded and reported daily security logs, incidents, and maintenance issues
- Worked collaboratively with retail teams to manage crowd control and prevent loss during high-traffic periods
Furniture Removalist
Bryant & Co removals & storage
Brisbane , QLD
02.2023 - 10.2023
- Safely packed, loaded, and transported furniture and household goods for residential and commercial clients
Used appropriate lifting techniques and equipment to move heavy and delicate items with care
Coordinated with team members to plan and execute efficient moving strategies, ensuring timely deliveries
Provided excellent customer service by communicating clearly with clients and addressing specific moving requirements
Maintained vehicle cleanliness and conducted routine checks to ensure safe transportation of items
Pickpacking/Loading
Direct Freight Express
Logan, Australia
11.2021 - 02.2023
- Manually loading trucks with freight orders for various external contractors
- Picking orders listed in pick lists and loading onto pallets, completing orders preparing pallets ready to be transferred onto trucks
- Unloading inbound orders from clients/suppliers both locally and internationally – ready to be prepared for service delivery
- Completing inventory duties for despatching and transportation of pallets/orders
- Maintaining the workplace to ensure all health and safety procedures are in place for the safety of myself and peers.
Labourer
Civil-Mart Concrete
Yatala, Australia
07.2021 - 11.2021
- Managing and dealing with the maintenance of opening and locking of concrete moulds
- Carrying out the production of cement/concrete culverts at the best quality, ready for distribution to wholesale and external partners for use on-site
- Maintaining of the workplace hygiene and safety
- Carrying out health and safety procedures in the workplace daily and ensuring procedures for prevention is carried out
Security Guard
Platform 4 Security Group
Auckland, New Zealand
03.2020 - 06.2021
- Employed in Security operations within New Zealand’s only quarantine facility for deportees (predominately ‘501’ deportees from Australia)
- Escorting of arriving guests from transportation to holding rooms – rostered on a rotating basis around the facility to ensure the security of all staff, guests and visitors.
- Monitoring CCTV footage and exercising electronic and technology skills to ensure the facility is secure and all personnel is accounted for.
- Filing incident reports of incidents that occur on shift and ensuring escalation processes are followed and reviewed with OHS officers and management.
- Progression notes produced on all shifts and documenting all events on shift from the start to the end of the working day.
- Autonomy required for additional shifts.
Storeman (Casual)
Noel Leeming
Auckland, New Zealand
11.2019 - 02.2020
- Dispatching and reviewing of all store products both inbound and outbound, and issuing barcoding and filing with correct information, before packing or shelving
- First point of contact for all online orders, picking products within the store ready for collection – cross-examination of online sales orders to ensure that stock is readily available and outsourcing to other branches if required
- Assisting in Front-of-House operations during peak times in store, assisting customers with product information and assisting with customizing orders to customer satisfaction
Education
High school or equivalent -
Skills
- Planning
- Organization
- Personal communication
- Negotiation
- Relationship management
- Conflict resolution
- Priority management
- Attention to detail
- Problem solving
- Written skills
- Interpersonal skills
- Fast learner
- Team player
- Independent work
Certification
Private Security Personnel Licensing Authority, Certificate of Approval
References
To be obtained upon request.
Timeline
Retail Security Guard
Securecorp
10.2023 - 03.2025
Furniture Removalist
Bryant & Co removals & storage
02.2023 - 10.2023
Pickpacking/Loading
Direct Freight Express
11.2021 - 02.2023
Labourer
Civil-Mart Concrete
07.2021 - 11.2021
Security Guard
Platform 4 Security Group
03.2020 - 06.2021
Storeman (Casual)
Noel Leeming
11.2019 - 02.2020
High school or equivalent -
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