Joshua Hutchison
Forestdale,Queensland
Summary
Friendly Produce Manager with commitment to excellent customer service. Reads financial statements and handle all inventory processes. Adept at ensuring high-quality standards and efficient inventory management, leading to improved customer satisfaction. Demonstrated proficiency in team leadership and maintaining product freshness.
Overview
8
8
years of professional experience
1
1
Certification
Work History
2IC Coles Fresh Produce
Coles
12.2020 - Current
- Training new team members and handling customers queries
- Team Management: Assist in managing the shop staff, including scheduling shifts, delegating tasks, and addressing any issues that arise
- Increased customer loyalty by addressing concerns promptly and implementing feedback-driven improvements within the fresh produce section.
- You may also be responsible for training new employees and ensuring that the team is knowledgeable about products and customer service
- Customer Interaction: Provide excellent customer service by assisting customers with their purchases, answering questions, and resolving any complaints or issues that arise
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Achievements: Having zero customer complaints filed against me as well as being able to handle customers issues no matter the circumstance while keeping the customer satisfied
- Training and Working alongside fellow staff keeping them up to standard and maintaining excellent department statistics
- Conducted regular staff training sessions on proper handling and storage techniques for various types of produce, increasing product longevity and freshness.
- Streamlined ordering processes by working closely with vendors, leading to improved order accuracy and reduced lead times.
- Enhanced customer satisfaction by providing knowledgeable and friendly service in the fresh produce department.
Volunteer Cashier
Park Ridge Soccer Club
01.2017 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Education
Completion of grade 12 -
Saint Thomas More College
Sunnybank, QLD01.2022
Skills
- Customer Relations
- Conflict Resolution
- Interpersonal Communication
- Crisis Management
- Personal
- Technical Support
- Strong understanding of technical issues surrounding Computers, phones, internet, printers etc
- Customer service
- Friendly, positive attitude
References
Available upon request
Certification
Certificate 3 in buisness
Languages
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Virtual Reality
- Video Gaming
- Artificial Intelligence (AI) and Machine Learning
- Fundraising Events
- Rock Climbing
- Camping
- Running
Timeline
2IC Coles Fresh Produce
Coles
12.2020 - Current
Volunteer Cashier
Park Ridge Soccer Club
01.2017 - 12.2019
Completion of grade 12 -
Saint Thomas More College