JOSHUA J MURPHY
Melbourne
Summary
Dynamic and motivated individual with diverse experience in customer service, sports administration, and hospitality, complemented by Year 12 completion and a 12-month traineeship at Melbourne University. Proven ability to excel in fast-paced environments, showcasing strong communication and interpersonal skills while adapting quickly to new challenges. Eager to leverage a solid foundation of skills in transitioning to new fields, with a commitment to continuous learning and professional growth. Prepared to contribute effectively and provide valuable insights in a new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services Officer
Melbourne University
03.2025 - Current
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Monitored inventory levels of front desk supplies, placing orders as necessary to maintain optimal stock levels.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Customer Service Officer
Melbourne Cricket Ground
02.2025 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Wait Staff Member
Newmarket Hotel Albury
11.2022 - Current
- Greeted customers upon arrival and escorted them to their tables.
- Managed reservation system, optimizing seating arrangements.
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods.
- Satisfied customers with fast, friendly food service.
- Handled high-volume shifts without compromising service quality.
- Restocked stations and completed side work on time.
- Completed opening, closing and shift change tasks on-schedule each day.
- Processed cash, credit card, and gift card transactions securely using POS software.
Track Worker
Albury Racing Club
01.2023 - 10.2024
- Worked in team environment to complete track maintenance on time between races
- Inspected tracks for wear, defects, or damage and reported issues to supervisors before repair.
- Moved rails in between races dependent on distance of each race.
Education
High School Diploma -
Xavier High School
10.2024
Certificate III - Sports And Rec
Melborune Uni
12-2025
Skills
- Verbal and written communication
- Safety and cleanliness standards
- Goal driven
- Teamwork and collaboration
- Product knowledge
- Positive and professional
- Team building
- Flexible hours
- Guest relations
- Complaint handling
- Strong interpersonal skills
- First aid training
Certification
Cert 3 sports, rec, Aquatics
Timeline
Guest Services Officer
Melbourne University
03.2025 - Current
Customer Service Officer
Melbourne Cricket Ground
02.2025 - Current
Track Worker
Albury Racing Club
01.2023 - 10.2024
Wait Staff Member
Newmarket Hotel Albury
11.2022 - Current
High School Diploma -
Xavier High School
Certificate III - Sports And Rec
Melborune Uni
ADDITIONAL INFORMATION
- Play at Collingwood VFL
- Captained The Allies in the Under 18 champs
- Played for Vic country in U17s cricket