Summary
Overview
Work History
Education
Skills
Certification
Timeline
ADDITIONAL INFORMATION
Generic

JOSHUA J MURPHY

Melbourne

Summary

Dynamic and motivated individual with diverse experience in customer service, sports administration, and hospitality, complemented by Year 12 completion and a 12-month traineeship at Melbourne University. Proven ability to excel in fast-paced environments, showcasing strong communication and interpersonal skills while adapting quickly to new challenges. Eager to leverage a solid foundation of skills in transitioning to new fields, with a commitment to continuous learning and professional growth. Prepared to contribute effectively and provide valuable insights in a new role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Services Officer

Melbourne University
03.2025 - Current
  • Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
  • Monitored inventory levels of front desk supplies, placing orders as necessary to maintain optimal stock levels.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
  • Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.

Customer Service Officer

Melbourne Cricket Ground
02.2025 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Wait Staff Member

Newmarket Hotel Albury
11.2022 - Current
  • Greeted customers upon arrival and escorted them to their tables.
  • Managed reservation system, optimizing seating arrangements.
  • Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods.
  • Satisfied customers with fast, friendly food service.
  • Handled high-volume shifts without compromising service quality.
  • Restocked stations and completed side work on time.
  • Completed opening, closing and shift change tasks on-schedule each day.
  • Processed cash, credit card, and gift card transactions securely using POS software.

Track Worker

Albury Racing Club
01.2023 - 10.2024
  • Worked in team environment to complete track maintenance on time between races
  • Inspected tracks for wear, defects, or damage and reported issues to supervisors before repair.
  • Moved rails in between races dependent on distance of each race.

Education

High School Diploma -

Xavier High School
10.2024

Certificate III - Sports And Rec

Melborune Uni
12-2025

Skills

  • Verbal and written communication
  • Safety and cleanliness standards
  • Goal driven
  • Teamwork and collaboration
  • Product knowledge
  • Positive and professional
  • Team building
  • Flexible hours
  • Guest relations
  • Complaint handling
  • Strong interpersonal skills
  • First aid training

Certification

Cert 3 sports, rec, Aquatics

Timeline

Guest Services Officer

Melbourne University
03.2025 - Current

Customer Service Officer

Melbourne Cricket Ground
02.2025 - Current

Track Worker

Albury Racing Club
01.2023 - 10.2024

Wait Staff Member

Newmarket Hotel Albury
11.2022 - Current

High School Diploma -

Xavier High School

Certificate III - Sports And Rec

Melborune Uni

ADDITIONAL INFORMATION

  • Play at Collingwood VFL
  • Captained The Allies in the Under 18 champs
  • Played for Vic country in U17s cricket

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JOSHUA J MURPHY