Summary
Overview
Work History
Education
Skills
Unpaid Work Experience
References
Timeline
Generic

Joshua Lim

Adelaide,Australia

Summary

I'm Joshua Lim, a dedicated and adaptable professional. As a Customer Service Representative at Datacom, I excel in providing top-notch service and training new team members. My diverse background includes roles as a Console Operator, Oyster Packer, and Junior Sports Coach, where I've honed various skills. Currently pursuing a Bachelor of Nursing, I'm committed to personal growth and excellence in everything I do. I am a compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

Overview

4
4
years of professional experience

Work History

Personal Care Assistant

Edenfield Family Care
Parafield, SA
01.2024 - Current
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Maintained accurate records of client care activities on computerized systems for charting purposes.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.

Student Placement

Pop-Up Health
Adelaide, Australia
03.2023 - 10.2023
  • Observation: Careful assessment of patients' conditions and healthcare settings to provide quality care and promote their well-being
  • Vital Signs: Monitoring critical health indicators like heart rate and blood pressure for early detection of potential issues
  • Assisting with Daily Living: Helping patients with personal care tasks, fostering their dignity and comfort
  • Medication Administration under supervision (Oral meds only): Safely administering prescribed medications to ensure accurate treatment and patient well-being
  • Documentation: Accurate record-keeping to track patient progress and maintain quality healthcare standards
  • Infection Control: Implementing protocols to prevent the spread of infections, safeguarding patients and healthcare workers
  • Wound Care: Administered wound care for patients including foot ulcers and skin tearing wounds.

Observer

Hostilic Zen Care
Adelaide, Australia
03.2023 - 09.2023
  • ADLs Assistance: Assisted NDIS clients with disabilities in performing Activities of Daily Living (ADLs)
  • Vital Signs Monitoring: Measured and monitored BP, PR, and SpO2 for a client with complex medical conditions
  • Shower Assistance: Provided support with showers for clients' personal care
  • Garden Care: Watered and maintained the garden for NDIS clients
  • Wound Care: Administered wound care for a client following a pacemaker insertion
  • Cleaning Services: Assisted disabled clients with cleaning and housekeeping tasks.

Customer Service Representative

Datacom
Adelaide, Australia
07.2022 - 08.2023
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Maintained strong call control and quickly worked through scripts to address problems
  • Used available resources to provide efficient and accurate solutions for customer service requests
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Trained and supervised new employees to promote overall team productivity and consistent service.

Console Operator

On The Run
Adelaide, Australia
05.2020 - 05.2022
  • Printed customer bills and processed payments using cash register
  • Handled money according to company policy
  • Accepted and processed credit and cash payments, making correct change from cash register drawer
  • Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel
  • Answered customers' questions and addressed complaints in person and via phone
  • Collected cash payments from customers or charged purchases to credit cards.

Education

Bachelor of Nursing -

University of South Australia
12.2025

Diploma in Health -

Unisa
11-2023

High School Diploma -

Norwood Morrialta High

Skills

  • Legal and Ethical Knowledge
  • Patient safety
  • Patient Advocacy
  • Documentation
  • Therapeutic Communication
  • Critical Thinking
  • Effective Communication
  • Patient Monitoring
  • CPR and Basic Life Support
  • Wound Care
  • Clinical Skills
  • Manual Handling
  • Care plan implementation
  • Toileting assistance

Unpaid Work Experience

  • Pop-Up Health, Adelaide, Australia, Student Placement, 3/10/2023, 31/10/2023, Observation: Careful assessment of patients' conditions and healthcare settings to provide quality care and promote their well-being., Vital Signs: Monitoring critical health indicators like heart rate and blood pressure for early detection of potential issues., Assisting with Daily Living: Helping patients with personal care tasks, fostering their dignity and comfort., Medication Administration under supervision (Oral meds only): Safely administering prescribed medications to ensure accurate treatment and patient well-being., Documentation: Accurate record-keeping to track patient progress and maintain quality healthcare standards., Infection Control: Implementing protocols to prevent the spread of infections, safeguarding patients and healthcare workers., Wound Care: Administered wound care for patients including foot ulcers and skin tearing wounds.
  • Hostilic Zen Care, Adelaide, Australia, Observer, Ms Shanna Soon, 03/2023, 09/2023, ADLs Assistance: Assisted NDIS clients with disabilities in performing Activities of Daily Living (ADLs)., Vital Signs Monitoring: Measured and monitored BP, PR, and SpO2 for a client with complex medical conditions., Shower Assistance: Provided support with showers for clients' personal care., Garden Care: Watered and maintained the garden for NDIS clients., Wound Care: Administered wound care for a client following a pacemaker insertion., Cleaning Services: Assisted disabled clients with cleaning and housekeeping tasks.

References

  • Ms Saik Hong Soon, Clinical Nurse level 2 at TQEH and Coordinator of Hostilic Zen Care, 0406 821 508, shannasoon@hotmail.com
  • Mr Suresh Baniya, Enrolled Nurse at Pop-Up Health, 0426 697 930, Sureshb@popuphealth.com.au

Timeline

Personal Care Assistant

Edenfield Family Care
01.2024 - Current

Student Placement

Pop-Up Health
03.2023 - 10.2023

Observer

Hostilic Zen Care
03.2023 - 09.2023

Customer Service Representative

Datacom
07.2022 - 08.2023

Console Operator

On The Run
05.2020 - 05.2022

Bachelor of Nursing -

University of South Australia

Diploma in Health -

Unisa

High School Diploma -

Norwood Morrialta High
Joshua Lim