Summary
Overview
Work History
Skills
Timeline
AccountManager
Joshua McNally

Joshua McNally

ADELAIDE,SA

Summary

Dedicated Sales professional with a drive to exceed expectations and KPIs, and a desire to increase income year on year.

Overview

17
17
years of professional experience

Work History

Account Manager

Bluechip Infotech
10.2021 - Current
  • Managed a large sector of South Australian partners, including several key accounts.
  • Ensured relationships were healthy not only between clients and our company, but between clients and vendors as well.
  • Acted as the primary port of call for any and all queries for partners, regardless of their nature.
  • Facilitated meetings between partners and vendors to ensure a comprehensive coverage of services and products.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Actively participated in, and occasionally organised, networking events within the industry, expanding professional connections and generating leads.

Assistant Store Manager at Telstra Store Elizabeth

Nortel Pty Ltd
01.2017 - 09.2021
  • Providing new and existing Telstra customers with an in-depth, whole-of-business experience that ensures all needs, both personal and professional, are catered for
  • Ensuring all customer requirements are met, while providing them with transparent, honest cross and up-selling when necessary
  • Ensuring my sales team is well supported throughout their interactions on the sales floor and when completing back-of-house work
  • I also ensure that relevant sales processes are being followed by the team and assist in helping them to deliver great customer experiences and optimal sales performances in a professional and authentic way
  • The store finished in the top 20 of almost 600 nationwide in 2019

Account Executive - NSW, Queensland, ACT and New Zealand

Solarwinds Pty Ltd (Formerly LogicNow Pty Ltd)
05.2015 - 11.2016
  • Worked exclusively as a Business to Business account manager for a leading SAAS provider to MSPs worldwide, I ensured that all the businesses in my regions were given the appropriate tools and support to manage and retain their clients
  • Services included Remote Management Tools, Online Ticketing systems and Mail Filtration products
  • Responsible for managing all new and current partners in specified territories, as well as a major distributor in New Zealand
  • This involved handling all sales and account queries, organising all correspondence with internal staff and negotiation and implementation of pricing agreements
  • I attended business networking events throughout Australia and New Zealand, developed marketing/sales campaigns, and ensured lead generation

Sales Associate and Customer Service Representative

Telstra Pty Ltd
07.2013 - 05.2015
  • Specialised in mobile sales, fixed connections, internet, wireless broadband, cloud-based services and various types of hardware
  • Managed and worked exclusively at Tech Bar Solutions area, dealing with customer troubleshooting enquiries and technical support enquiries
  • Maintained and often exceeded KPIs
  • Assisted management in team strategies and development, customer service survey (NPS) results and branch promotion
  • Involved in many campaigns in the Modbury area relating to community requirements and the launch of the NBN

Inbound/Outbound Sales Associate

TSA Pty Ltd
03.2013 - 07.2013
  • Dealt with calls in relation to sales, support and customer retention
  • Measured on several metrics including average handling time, revenue per customer and overall sales per calls taken

Sales Associate

Golden Grove Telecommunications (Trading as Telstra Shop Golden Grove)
04.2012 - 03.2013
  • Store's leading sales associate
  • Sales were tracked on a strict profit measure of $20,000 monthly as well as various targets delegated by Telstra
  • My average was $35000 - $40000 per month as well as 90% or higher of all KPIs

Sales Associate

'yes' Optus Mavaya Group
05.2008 - 04.2012
  • Worked at several stores across Metropolitan Adelaide
  • Based mainly at Munno Para but also situated at Elizabeth, Tea Tree Plaza and Parabanks as well as various others
  • Roles included Sales Associate, Assistant Manager and Store Manager

Skills

    B2B Account Manager including Key Accounts

    Distributor and Channel Management

    Management of a Sales Team

    Whole of Business Selling

    Business Development

    Customer Retention

    Proudly Transparent and Thorough Sales Professional

Timeline

Account Manager

Bluechip Infotech
10.2021 - Current

Assistant Store Manager at Telstra Store Elizabeth

Nortel Pty Ltd
01.2017 - 09.2021

Account Executive - NSW, Queensland, ACT and New Zealand

Solarwinds Pty Ltd (Formerly LogicNow Pty Ltd)
05.2015 - 11.2016

Sales Associate and Customer Service Representative

Telstra Pty Ltd
07.2013 - 05.2015

Inbound/Outbound Sales Associate

TSA Pty Ltd
03.2013 - 07.2013

Sales Associate

Golden Grove Telecommunications (Trading as Telstra Shop Golden Grove)
04.2012 - 03.2013

Sales Associate

'yes' Optus Mavaya Group
05.2008 - 04.2012

Similar Profiles

CREATE PROFILE
Joshua McNally