Joshua Otto
Lilydale
Summary
Dedicated and enthusiastic member with a proven track record as College Captain, demonstrating exceptional communication, organizational, and interpersonal skills. Skilled in fostering collaboration, mentoring peers, and representing the communities with professionalism and integrity. Proficient at promoting inclusivity, and building strong relationships with diverse groups. Passionate about driving positive change and serving within any team environment.
Overview
12
12
years of professional experience
Work History
Grocery/Fresh/Bakery Team Member
Woolworths Supermarket
02.2022 - Current
- Handle customer complaints and resolve issues in a friendly and professional manner.
- Create spirit and spreading positivity around holidays
- Provide exceptional customer service by assisting shoppers with inquiries and ensuring a positive shopping experience.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Replenish shelves and maintain displays to ensure products are well-stocked and presented neatly.
- Rotate stock to minimize waste and ensure product freshness (e.g., in fresh food departments).
- Follow safety and hygiene protocols, particularly when handling food items.
- Operate machinery such as pallet jacks or trolleys safely and responsibly.
- Work collaboratively with other team members to meet daily store targets and goals.
- Communicate effectively with colleagues and supervisors to ensure smooth operations.
Casual Employee
Walter Farming
01.2013 - 01.2021
- Assisting in fencing land, paddocks and property
- Assisting in rounding and shearing sheep
- Cleared paddocks and property of broken trees and other debris
- Collecting and transporting firewood
- Cleaning and maintaining machinery sheds and equipment
Tutor
Mount Lilydale Mercy College
03.2024 - 07.2024
- Provided homework assistance using specific curriculum and materials.
- Motivated student towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with student to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported student with helpful study habits and exam strategies.
Education
VCE Certificate -
Mount Lilydale Mercy College
Lilydale, VIC11-2024
Aspire Achieve Plus - Human Biosciences
La Trobe
Bundoora, VIC11-2024
Skills
- Proven ability to work collaboratively in a team-oriented environment
- Willingness to assist and support colleagues to achieve goals
- Willingness to learn in all areas of involvement
- Strong communication and interpersonal skills to engage effectively with customers
- Ability to handle customer inquiries and complaints with patience and professionalism
- General knowledge of food handling procedures and cautions
- Strong public speaking skills to address assemblies
- Active listening and interpersonal skills to connect with the wider community
- Easily connect with public, fostering a sense of community and inclusion
Accomplishments
- Catherine McAuley Award Nominee 2024
- 2024 Mercy Service Award
- 2024 Principal's Award for Leadership
- 2023 Rotary Community Award
- Mercy Education Award Runner-Up 2021
- 2020 MLMC P+F Scholarship
- 2022 Top Scholar
- December 2023 Team Member of the Month Woolworths Lilydale
- Ultimate Australia Green and Gold Medal - 2023 National Ultimate Tournament
- 3x MLMC YL Cross Country Champion 2019, 2020, 2021
- 3x MLMC YL Athletics Champion 2022, 2023, 2024
- Sports Champion Nomination 2022, 2023, 2024
- 2023 ANZAC Day Medal Recipient Wantirna South vs Mooroolbark
Timeline
Tutor
Mount Lilydale Mercy College
03.2024 - 07.2024
Grocery/Fresh/Bakery Team Member
Woolworths Supermarket
02.2022 - Current
Casual Employee
Walter Farming
01.2013 - 01.2021
VCE Certificate -
Mount Lilydale Mercy College
Aspire Achieve Plus - Human Biosciences
La Trobe
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