Joshua Pearson

• Assessed trainee performance, identifying strengths and weaknesses to tailor training approaches effectively
• Successfully trained over 20 trainees in just 3 months, enhancing team competency and service quality.
• Conducted interactive customer service training programs to improve customer experiences.

• Ensured keg room and connected bars operated smoothly throughout events, quickly addressing any issues
• Maintained multiple keg rooms during large events, ensuring consistent supply and quality
• Managed pop-up bars catering to large crowds, delivering excellent service under pressure.
• Cleaned and straightened work areas to maximize productivity and safety.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Maintained work areas by cleaning and straightening for maximum productivity and safety.

• Demonstrated excellence in all areas, consistently motivating the team and checking in with individuals needing assistance
• Effectively resolved problems in the absence of supervisors, ensuring smooth operations
• Volunteered to stay late to support supervisors, fostering a collaborative and efficient work environment.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.

• Managed deliveries throughout the day for large-scale events, ensuring timely and accurate logistics
• Accounted for and stored products properly in designated areas, maintaining organization and accessibility
• Ensured proper disposal of off products to maintain safety and compliance.
• Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
• Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
• Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
• Handled day-to-day shipping and receiving overseeing more than 100+ packages per day.

• Managed the small goods section, ensuring optimal stock levels and quality control
• Led a team to enhance operational efficiency and customer satisfaction.
• Monitored small goods production schedules and made adjustments to achieve compliance with preset timelines.
• Created and maintained project documentation to establish operations framework and enable adherence to preset guidelines.

Assisted in the construction of modular systems, gaining hands-on experience in building techniques.

• Supported bricklaying operations, contributing to successful project completions.