Joshua Rhodes
Customer Service & Logistics Coordinator
Braybrook
Summary
Dedicated and adaptable professional with over a decade of experience in customer service, coordination, and logistics. Proven ability to manage high-volume phone interactions, resolve issues efficiently, and build rapport with customers. Skilled in team leadership, scheduling, and problem-solving in fast-paced environments. Seeking to leverage my customer-focused mindset and operational knowledge in a dynamic banking contact centre setting.
Overview
8
8
years of professional experience
Work History
Despatch Officer
Promat/Etex
09.2023 - 10.2024
- Managed end-to-end delivery processes, ensuring timely and accurate order fulfillment.
- Interacted with customers daily over the phone and email to confirm delivery details, address queries, and resolve issues efficiently.
- Coordinated with drivers and customer service teams to enhance customer satisfaction.
- Conducted regular stocktakes and maintained safety standards through OH&S audits.
- Utilized SAP systems to streamline operations and improve efficiency.
Home Delivery Coordinator
Fliway Transport
09.2021 - 01.2023
- Led a team of drivers and assistants, overseeing logistics and fleet management.
- Served as the first point of contact for customer delivery inquiries via phone, ensuring prompt and professional responses.
- Handled escalated customer concerns, provided real-time delivery updates, and followed up on feedback to enhance satisfaction.
- Managed a core delivery team and scheduled routes while maintaining clear communication with both customers and internal teams.
- Adjusted delivery plans quickly in response to changing customer needs or logistics issues.
Driver’s Assistant
Fliway Transport
11.2020 - 09.2021
- Supported drivers on customer deliveries, both residential and commercial, ensuring high-quality service standards.
- Communicated directly with customers during deliveries and relayed relevant feedback to the coordination team.
- Assisted with secure loading/unloading and ensured all instructions were followed per customer specifications.
Tree Planter
Outland Resources LTD
05.2020 - 09.2020
- Exceeded daily planting targets in difficult terrains and extreme weather conditions, demonstrating resilience and dedication.
- Took initiative to support team operations by maintaining equipment and assisting with logistical needs on rest days.
- Recognized for maintaining planting quality and efficiency across over 16 km of walking per day.
Labourer/Forklift Operater
GreenLife Oil Holdings LTD
02.2020 - 04.2020
- Operated forklifts and managed hot oil handling with a strong focus on safety and precision.
- Streamlined drum prep and cleaning processes, improving turnaround time for customers.
- Maintained a clean and organized work environment, contributing to improved team productivity.
Packer / Crane Operator
INEX (Independent Extrusions)
02.2018 - 10.2019
- Maintained a 100% record of quality compliance during aluminium packing and inspections.
- Regularly met or exceeded weight-based production targets across multiple shifts.
- Efficiently operated overhead gantry cranes and forklifts, contributing to on-time order fulfilment.
Customer Service / Kitchen Staff / Delivery Driver
Hell's Pizza
05.2016 - 07.2018
- Delivered prompt and friendly customer service in high-pressure environments, leading to repeat business and positive reviews.
- Took ownership of food preparation and shift setup tasks, improving kitchen flow and efficiency.
- Routinely handled multiple incoming phone orders, maintaining accuracy and a positive tone under pressure.
Education
High School Diploma -
Fraser High School
Hamilton NZ 04.2001 -
Skills
- Customer Service & Phone Communication
- Contact Centre Support
- Problem Solving & Conflict Resolution
- Team Leadership & Staff Coordination
- Time Management & Multitasking
- SAP System Knowledge
- Delivery Logistics & Dispatch
- Adaptability & Attention to Detail
Timeline
Despatch Officer
Promat/Etex
09.2023 - 10.2024
Home Delivery Coordinator
Fliway Transport
09.2021 - 01.2023
Driver’s Assistant
Fliway Transport
11.2020 - 09.2021
Tree Planter
Outland Resources LTD
05.2020 - 09.2020
Labourer/Forklift Operater
GreenLife Oil Holdings LTD
02.2020 - 04.2020
Packer / Crane Operator
INEX (Independent Extrusions)
02.2018 - 10.2019
Customer Service / Kitchen Staff / Delivery Driver
Hell's Pizza
05.2016 - 07.2018
High School Diploma -
Fraser High School
04.2001 -
Similar Profiles
Joshua RhodesJoshua Rhodes
Despatch Officer at Promat/EtexDespatch Officer at Promat/Etex
.jpeg&q=70 "Emirzaman Kamaruzaman")
Emirzaman KamaruzamanEmirzaman Kamaruzaman
Senior System Development Engineer at Etex Malaysia Sdn Bhd (Formerly known as Promat Malaysia Sdn Bhd)Senior System Development Engineer at Etex Malaysia Sdn Bhd (Formerly known as Promat Malaysia Sdn Bhd)
Andrew MoyseyAndrew Moysey
National Technical Support - ANZ at Promat AustraliaNational Technical Support - ANZ at Promat Australia