Joshua Saffioti
Portarlington,VIC
Summary
Motivated team member with hands-on experience in retail and dining environments, committed to excellence in customer service. Skilled in developing strong customer relationships through attentive and friendly service. Track record of contributing to increased customer satisfaction and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Assistant
Portarlington Newsagency
Portarlington, Vic
04.2021 - Current
- Provided prompt and courteous assistance to customers, ensuring satisfaction and resolving queries.
- Greeted customers, addressing product inquiries and guiding selections to enhance shopping experience.
- Processed transactions efficiently, issued receipts, and managed refunds, credits, or exchanges.
- Partnered with manager to resolve customer concerns promptly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Retail Worker
BWS
portarlington, Vic
05.2024 - 10.2025
- Assisted customers with product selection and provided recommendations.
- Organized displays and ensured product availability, enhancing customer shopping experience.
- Informed customers about promotions and upcoming sales events, driving engagement and sales.
- Fostered positive work environment and built customer loyalty through friendly, outgoing interactions.
- Collaborated with team members to restock inventory and manage stock levels.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
Bartender
Saints And Sailors
Portarlington, Vic
10.2022 - 03.2023
- Maintained presentable, well-stocked bar to enhance customer experience.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Cleaned and organized customer areas by polishing glassware, bussing tables, and removing debris.
- Executed opening and closing duties, including printing sales reports, preparing cash drawers, and taking inventory.
Cooker/Casual Sales Assistant
Boatman's Fish & Chips
Portarlington, Vic
03.2020 - 01.2022
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Assisted customers with menu selections and food recommendations.
- Managed cash register operations and processed customer transactions.
- Maintained cleanliness of dining area and food preparation stations.
Education
High School Diploma -
Bellarine Secondary College
Drysdale, VIC12-2022
Certificate III - Hospitality
Victorian Group Training Company (VGTC)
Geelong, VIC11-2022
Skills
- Sales expertise
- Customer service and satisfaction
- Point of sale
- Inventory management
- Cash management
- Alcohol service
- Food and beverage management
- Attention to detail in multitasking
Certification
- Certified Bartender, RSA - 16/01/2024 - 16/01/2027
Affiliations
- Mark maric
Portarlington Authorised Newsagency
Owner
0403240952
mmmaric@portnewsagency.com.au
Mitchell Kovacic
Saints and sailors
Owner
0418527323
mitchkov@gmail.com
Darren Cameron
BWS
Manager
0433991925
Darren.cameron@bws.com.au
Timeline
Retail Worker
BWS
05.2024 - 10.2025
Bartender
Saints And Sailors
10.2022 - 03.2023
Sales Assistant
Portarlington Newsagency
04.2021 - Current
Cooker/Casual Sales Assistant
Boatman's Fish & Chips
03.2020 - 01.2022
High School Diploma -
Bellarine Secondary College
Certificate III - Hospitality
Victorian Group Training Company (VGTC)