Joshua Senibici
Point Cook,VIC
Summary
Developed exceptional communication and problem-resolution skills in customer-focused environment. Demonstrates ability to adapt to various challenges and provide efficient solutions. Looking to transition into new field where these transferrable skills can contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Officer- Loans
Kontiki Finance
02.2024 - Current
- -Assisting with customer queries on products- types of loans and term deposits
- Compile and verifying of documentation
- Lodging of loan application for loan assessment by loans officer
- Weekly roster of handling main enquiries email and assisting with department calls and transfers
- Ensuring great qualitative service
Packer (Part Time)
Fiji Pharmaceuticals & Biomedical Services
10.2023 - 02.2024
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Counted items to verify accuracy of orders.
- Sealed containers and packages with glue, tape or other materials.
Accounts Officer-Credit
Fiji Sun Ltd
12.2023 - 02.2024
- Reconciled Debtor accounts
- Processing of invoices and purchase orders
- Arranged payments to suppliers via debt follow-up
- Processed credit notes
- Maintain weekly targets of collection from debtors
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
- Input vendor payments and updated accounts to reflect new balances.
- Managed all accounting needs and account updates for sales operations.
Credit Officer
Toyota Tsusho- Asco Motors
03.2023 - 10.2023
- Followed up on debtor's accounts
- Organized cheque collections and payments (exchange)
- Processed credit notes and rectify
- Reconciling debtor accounts
- Credit Management reporting
Administration- Front Desk
Toyota Tsusho- Asco Motors
01.2023 - 03.2023
- Handled the switchboard
- Ensured customer satisfaction with all walk in-enquiries
- Handled delivery packages and sending of packages
- Stocking and inventory of department supplies of office supplies
- Assuring customers of company's quality product and branded with customer doubts
- Sorting of emails within the company
Temporary Data Entry Officer
Toyota Tsusho- Asco Motors
10.2022 - 01.2023
- Updated customers bio data and cleaned database if needed
- Called customers and noted feedback on company products and services
- Reported to Manager weekly with findings and work progress
Customer Service Consultant
Qantas Airlines- Mindpearl Agency
03.2022 - 10.2022
- Answered calls dealing with Flight Bookings, refunds, compensations and customer feedback
- Dealt with different ethnic customers and strived to understand and provide efficient, qualitative service despite language barrier
- Execute 89%+ customer rating from survey feedback
- Submit reports of day's reports on escalations, customer feedbacks and team progress
Kitchen Hand (Casual)
Ya-Rawa Wesley Open Hand Ministry
11.2021 - 09.2022
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Supported chef in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Office Assistant
Ya-Rawa Wesley Church
08.2019 - 02.2020
- Answered incoming calls & relayed messages to appropriate personnel
- Greeted guests in with friendliness and professionalism during prayer visits to the church
- Managed inventory & placed orders and handled payments for office supplies
- Assisted in bank runs and charity organizing and planning of church quarterly events
Education
Preliminary & Foundation Studies -
University of the South Pacific
08.2022
High School Studies - Year 9 -12
Dudley High School
11.2018
Intermediate Studies - Class 7- 8
Dudley Intermediate School
10.2014
Primary Studies - Class 4-6
Suva Methodist Primary School
10.2012
Diploma & Advanced Diploma - Hospitality Management
National Polytechnic
Melbourne, VIC12-2026
Primary Studies - Class 1- 3
Annesley Infant Primary School
10.2009
Skills
- Communication
- Organizing
- Typing
- Adaptabilty
- Multitasking
- Documentation and reporting
- Service recommendations
- Customer service
Websites
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Certificate of Credit- National CHEMQUIZ Competition, 2018
- Certificate of Participation- Peer Education Training for School Leaders, 2017
- Certificate of Credit- Climate Change Debate Competition, 2020
- Certificate of Success- Qantas Airline Agency Training, 2022
Languages
English
Vernacular
References
- Ashika Kumar, Customer Relations Manager, Toyota Tsusho | Asco Motors, Suva, 9991618
- Pritika Ram, Credit Manager, Toyota Tsusho | Asco Motors, Suva, 9991126
- Esiteri Navuda, Customer Service Manager,Kontiki Finance Limited,9980570
- Alisi Bula, Office Co-ordinator,Yarawa Wesley Church,9052940
Hobbies and Interests
- Reading
- Baking
- Hiking
- Adventures
Personal Information
Nationality: Itaukei-Fijian
Interests
- Rock Climbing
- Community Cleanup
- Cooking
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Music
- Reading
- I have a passion for photography and editing photos
Timeline
Customer Service Officer- Loans
Kontiki Finance
02.2024 - Current
Accounts Officer-Credit
Fiji Sun Ltd
12.2023 - 02.2024
Packer (Part Time)
Fiji Pharmaceuticals & Biomedical Services
10.2023 - 02.2024
Credit Officer
Toyota Tsusho- Asco Motors
03.2023 - 10.2023
Administration- Front Desk
Toyota Tsusho- Asco Motors
01.2023 - 03.2023
Temporary Data Entry Officer
Toyota Tsusho- Asco Motors
10.2022 - 01.2023
Customer Service Consultant
Qantas Airlines- Mindpearl Agency
03.2022 - 10.2022
Kitchen Hand (Casual)
Ya-Rawa Wesley Open Hand Ministry
11.2021 - 09.2022
Office Assistant
Ya-Rawa Wesley Church
08.2019 - 02.2020
Preliminary & Foundation Studies -
University of the South Pacific
High School Studies - Year 9 -12
Dudley High School
Intermediate Studies - Class 7- 8
Dudley Intermediate School
Primary Studies - Class 4-6
Suva Methodist Primary School
Primary Studies - Class 1- 3
Annesley Infant Primary School
- Certificate of Credit- National CHEMQUIZ Competition, 2018
- Certificate of Participation- Peer Education Training for School Leaders, 2017
- Certificate of Credit- Climate Change Debate Competition, 2020
- Certificate of Success- Qantas Airline Agency Training, 2022
Diploma & Advanced Diploma - Hospitality Management
National Polytechnic
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