Joshua Tocknell
Bairnsdale,VIC
Summary
Dynamic and adaptable, I leveraged my hard-working ethos and exceptional communication skills wherever I am to enhance resident comfort and well-being. My background spans from personal care to machine operation and Tour guiding, consistently improving efficiency and quality. Skilled in both team collaboration and independent problem-solving, I excel in fast-paced environments, driving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Bairnsdale Regional Health Service
02.2023 - Current
- Improved residents comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily ADLs
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent pressure injuries and maintain comfort levels.
Personal Care Assistant
Opal Aged Care
04.2021 - 01.2023
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Enhanced client well-being by assisting with ADLs.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Landscaping and Earthworks
Great Alpine Gardens
01.2019 - 04.2021
- Enhanced property appearance by maintaining lawns, gardens, and outdoor spaces.
- Reduced maintenance costs with diligent care of landscaping equipment and tools.
- Collaborated with team members to complete large-scale projects such as new garden installations or landscape renovations.
- Optimized work efficiency through proper planning and organization of daily tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Successfully operated heavy equipment such as forklifts ECT.
- Worked flexible hours across night, weekend and holiday shifts.
Tour Guide
Howling Huskies
05.2019 - 09.2019
- Cared for 75 Huskies which included Feeding, exercising and attending to wounds
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Vehicle Maintenance
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Machine Operator
Dormit Pty Ltd
12.2015 - 01.2019
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining clean and organized workstation, adhering to safety protocols.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Operated various types of machinery, contributing to successful completion of diverse projects.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
High School Diploma -
Swifts Creek High School
Swifts Creek, VIC10.2015
Skills
- Communication
- Time management
- Organization
- Hard working
- Caring
- Adaptability
- Problem solving
- Punctuality
Certification
- Certificate III in Individual Support
- Certificate III in Civil construction
- Current First Aid and CPR
References
Jacqueline Sewell-
Clinical Co-Ordinator
Registered Nurse (RN)
0417 436 994
Margaret Small-
EEN/Team leader
BRHS Maddocks Gardens
0447 631 383
Kristy Bishop-
EEN/ Team leader
Opal- Bairnsdale Parklands
0407877791
Jake Greaves-
Manager Great Alpine gardens
Landscaping and Earthmoving
0409517633
Timeline
Personal Care Assistant
Bairnsdale Regional Health Service
02.2023 - Current
Personal Care Assistant
Opal Aged Care
04.2021 - 01.2023
Tour Guide
Howling Huskies
05.2019 - 09.2019
Landscaping and Earthworks
Great Alpine Gardens
01.2019 - 04.2021
Machine Operator
Dormit Pty Ltd
12.2015 - 01.2019
High School Diploma -
Swifts Creek High School
- Certificate III in Individual Support
- Certificate III in Civil construction
- Current First Aid and CPR
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