Joshua Tocknell
Bairnsdale,VIC
Summary
Dynamic and adaptable, I leveraged my hard-working ethos and exceptional communication skills wherever I am to enhance resident comfort and well-being. My background spans from personal care to machine operation and Tour guiding, consistently improving efficiency and quality. Skilled in both team collaboration and independent problem-solving, I excel in fast-paced environments, driving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Bairnsdale Regional Health Service
Bairnsdale, VIC
02.2023 - Current
- Improved residents comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily ADLs
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent pressure injuries and maintain comfort levels.
Personal Care Assistant
Opal Aged Care
Bairnsdale, VIC
04.2021 - 01.2023
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Enhanced client well-being by assisting with ADLs.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Landscaping and Earthworks
Great Alpine Gardens
Swifts Creek, VIC
01.2019 - 04.2021
- Enhanced property appearance by maintaining lawns, gardens, and outdoor spaces.
- Reduced maintenance costs with diligent care of landscaping equipment and tools.
- Collaborated with team members to complete large-scale projects such as new garden installations or landscape renovations.
- Optimized work efficiency through proper planning and organization of daily tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Successfully operated heavy equipment such as forklifts ECT.
- Worked flexible hours across night, weekend and holiday shifts.
Tour Guide
Howling Huskies
Mount Hotham And Mound Baw Baw
05.2019 - 09.2019
- Cared for 75 Huskies which included Feeding, exercising and attending to wounds
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Vehicle Maintenance
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Machine Operator
Dormit Pty Ltd
Swifts Creek, VIC
12.2015 - 01.2019
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining clean and organized workstation, adhering to safety protocols.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Operated various types of machinery, contributing to successful completion of diverse projects.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
High School Diploma -
Swifts Creek High School
Swifts Creek, VIC10.2015
Skills
- Communication
- Time management
- Organization
- Hard working
- Caring
- Adaptability
- Problem solving
- Punctuality
Certification
- Certificate III in Individual Support
- Certificate III in Civil construction
- Current First Aid and CPR
References
Jacqueline Sewell-
Clinical Co-Ordinator
Registered Nurse (RN)
0417 436 994
Margaret Small-
EEN/Team leader
BRHS Maddocks Gardens
0447 631 383
Kristy Bishop-
EEN/ Team leader
Opal- Bairnsdale Parklands
0407877791
Jake Greaves-
Manager Great Alpine gardens
Landscaping and Earthmoving
0409517633
Timeline
Personal Care Assistant
Bairnsdale Regional Health Service
02.2023 - Current
Personal Care Assistant
Opal Aged Care
04.2021 - 01.2023
Tour Guide
Howling Huskies
05.2019 - 09.2019
Landscaping and Earthworks
Great Alpine Gardens
01.2019 - 04.2021
Machine Operator
Dormit Pty Ltd
12.2015 - 01.2019
High School Diploma -
Swifts Creek High School