Joshua Townsend
Cairns,QLD
Summary
Responsible Cashier proficient in handling money, restocking and helping customers locate products. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Till Operator
GetFlossed
03.2020 - 03.2023
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
Customer Service Cashier
Getflossed
03.2020 - 03.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
Year 10 Certificate - Music
Albert Park Flexible Learning Centre
Brisbane, QLDSkills
- Customer Service Excellence
- Facility Safety
- Time Management Skills
- Restocking
- Customer Transactions
- Customer Loyalty
- Order Taking
- Credit and Cash Transactions
- Customer Assistance
- Money Handling
Timeline
Till Operator
GetFlossed
03.2020 - 03.2023
Customer Service Cashier
Getflossed
03.2020 - 03.2023
Year 10 Certificate - Music
Albert Park Flexible Learning Centre
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