JOSHUA TURNER
Toowoomba
Summary
I am an honest, hardworking and reliable person who prides myself on putting in a 100% effort in all aspects of my life. I am open to new experiences, gaining new knowledge and qualifications. My easy going and friendly personality make me an easy fit to any organisation. I am equally comfortable working as an individual or as part of a team. My goals are to gain enough experience to apply for a Team Leader role in the future.
Overview
9
9
years of professional experience
Work History
OVSRA Co-ordinator & OVP Trainer
Queensland Health
08.2020 - Current
- I am currently acting in the OVSRA Coordinator role and provide capability as an OVP trainer for the Occupational Violence Prevention and Security Unit within Darling Downs Health
- As part of this role, I have been tasked to coordinate and oversee the OVSRA program for all facilities, wards and units within Darling Downs Health
- The OVSRA process involves conducting comprehensive risk assessments relating to occupational violence and security risks and formulating control measures to reduces hazards and impacts these may have on staff and patients
- The OVP training aspect of my role involves the delivery of the Maybo program as the endorsed occupational violence prevention program for Darling Downs Health staff
- I deliver face-to-face training of the program in different formats depending on the training requirements of staff
- The training delivery requires pre and post admin documentation procedures and face-to-face workshops which incorporates PowerPoint lectures, physical instructing of techniques and skills and conformation of learning through observing and critiquing staff techniques and curriculum quizzes.
Fire Safety & Security Officer
Queensland Health
08.2020 - 03.2023
- I was employed with Queensland Health as a Fire Safety and Security Officer
- This was a 24/7 role requiring security officers to ensure the care and safety of all patients, visitors, and contractors during their time at the Toowoomba Base or Bailie Henderson Hospital
- I was required to interact with a wide variety of people daily and must rely on my ability to communicate clearly, provide whatever assistance is necessary and to problem solve
- I have performed fill in supervisor shifts in my time at the base hospital
- These shifts involve being the primary point of contact for the Security guards (and staff) to make decisions on incidents that are currently occurring and to call in external assistance if required
- Proficient in the use of MS Office applications such as MS Word & Excel
- Through the creation of the OVSRA reports there is a built-in template within MS Word that needs to be completed, and then the reporting on the status of the sites OVSRA compliance involves the creation of Pivot Tables and charts within MS Excel
- As part of the security supervisor role, I became adept at resolving employee issues in a professional manner
- This was often in high emotional circumstances when people were angry or upset
- I used my communication skills with the individuals in this situation and kept a calm demeanour to listen to all aspects of the issues before making an informed and educated decision
- I do enjoy the people interactions that I have had in my security roles and I take the responsibility to make the staff and the patients/visitors that I have worked with and around have a positive experience with their stay at DDHHS.
Aviation Security Officer
SNP Security
07.2016 - 07.2020
- In this role I was required to screen passengers, operate x-ray machines and swab people and luggage for explosives
- I was often tasked with the training of new staff and further contributed to the team through submitting a variety of admin reports on a weekly or monthly basis and designing the working roster.
Crowd Control Officer
Mooloolaba Surf Club
02.2017 - 02.2018
- This role required me to work closely with both my employer and patrons to ensure that the rules, policies and procedures required of a licenced venue were fully met at all times
- Some of the duties associated with this role were the conduct of security patrols internally and externally, monitoring of patrons and advising them if their level of intoxication would require them to leave, organising transport home for patrons using the club courtesy van and working hard to ensure all patrons had an enjoyable and positive experience.
Apprentice Refrigeration Mechanic
Veolia
12.2014 - 12.2016
- Working specifically with chilled water systems, I was taught and qualified in installation, maintenance, repairs and upgrades to a variety of systems
- I worked hard to build a solid rapport with customers and clients, provide accurate and fair costings and value for money service.
Education
RSA & RSG (2016 -
Cert 3 in Security Operations - undefined
2016
Skills
- Time Management
- Honest & Loyal
- Trustworthy and hard working
- Resilient & versatile
- Excellent communication skills
- Willingness to seek new skills
Timeline
OVSRA Co-ordinator & OVP Trainer
Queensland Health
08.2020 - Current
Fire Safety & Security Officer
Queensland Health
08.2020 - 03.2023
Crowd Control Officer
Mooloolaba Surf Club
02.2017 - 02.2018
Aviation Security Officer
SNP Security
07.2016 - 07.2020
Apprentice Refrigeration Mechanic
Veolia
12.2014 - 12.2016
RSA & RSG (2016 -
Cert 3 in Security Operations - undefined
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