Joshua Turner
Forestville
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining a clean and organised workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warehouse Picker
Socrates Distribution
12.2024 - Current
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Organized warehouse shelves and racks to maximize space utilization.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
Customer Service Representative/Delivery Driver
Domino's Pizza
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor - Civil Engineering
UTS
Sydney, NSW01-2028
High School Certificate -
St Pius X College
Chatswood, NSW11-2024
Skills
- RSA/RCG Qualified
- Product labeling
- Active listening
- Positive attitude
- Valid Driver's license
- Punctual and reliable
- Problem-solving
- Material handling
- Relationship building
- Stock organization
- Time management skills
- Workplace cleanliness
Accomplishments
- Promoted to a Shift Manager at Domino's when I was 15 after working there for only 6 months
Certification
- RSA/RCG Competency Card
Timeline
Warehouse Picker
Socrates Distribution
12.2024 - Current
Customer Service Representative/Delivery Driver
Domino's Pizza
11.2021 - Current
Bachelor - Civil Engineering
UTS
High School Certificate -
St Pius X College
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