Joshua Walker
Park Avenue,QLD
Summary
Dynamic 22 year old worker with a proven track record of enhancing productivity and increasing sales on a regular basis. Skilled in data entry, team training/mentorship. Additionally, I am proficient at de-escalation, and am educated in methods of dealing with individuals with mental health, as well as substance abuse issues. I demonstrate reliability and stability in high-pressure situations. I have excelled in fostering customer and employee relationships, driving results with a hands-on approach.
Overview
5
5
years of professional experience
Work History
General Manager
Rocky Pet World
06.2021 - 11.2023
- Optimised workplace efficiency by coaching and mentoring both existing, and new employees to maximise productivity.
- Developed and maintained relationships with customers, employees, & sales representatives.
- Consistently increased monthly sales over previous year figures.
- Created social media, as well as SMS campaigns and implemented them over three stores under the Pet World brand.
- Data entry for new products, loyalty member info, web development.
- Assisted in interviewing, hiring, and training of team members.
- Assisted in movement of products exceeding 50kg
Landscaping Laborer
Contracting
10.2020 - 12.2023
- Removed debris from worksites.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Demolition of walls, shelving, workstations, etc.
- Thorough cleaning of worksites.
Retail Worker
Rocky Pet World
02.2019 - 06.2020
- Responsible for the movement of large display enclosures regularly exceeding 60kg, as well as numerous 20-30kg bags of animal feed.
- Helped customers complete purchases, locate items, and join the loyalty program.
- Answered questions about products, and addressed customer concerns in a friendly & professional manner.
- Promoted customer loyalty and consistent sales through tailored service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained proper levels of animal husbandry.
- Ensured cash register remained balanced and organised via accurate handling of cash.
- Assisted in renovation of store.
Education
CPP20218 - Certificate II in Security Operations - Course Completed - Awaiting License Approval
BARS Training Australia
Rockhampton, QLD08.2024
CPPSEC3118|CPPSEC3119|CPPSEC3120 - Cash-In-Transit - Course Completed - Awaiting License Approval
BARS Training Australia
08.2024
SITHFAB021 -Provide Responsible Service of Alcohol - RSA
BARS Training Australia
Rockhampton, QLD06.2024
CHC51015 - Diploma of Counselling - Currently Enrolled
Australian College of Community Services And Care
QLD01.2025
Year 12 Graduate -
Emmaus College
North Rockhampton, QLD11.2018
Skills
- Experienced with working as part of a team in order to meet goals
- Educated on de-escalation techniques
- Educated on working with individuals dealing with substance abuse, and mental health issues This includes crisis response methods
- Always on time & reliable
- Strong back ensuring I can lift large weights over an extended period of time when needed
- Responds well during stressful events
- First-aid trained (HLTAID011)
- Familiar with data entry
- Driven to optimise time management
Timeline
General Manager
Rocky Pet World
06.2021 - 11.2023
Landscaping Laborer
Contracting
10.2020 - 12.2023
Retail Worker
Rocky Pet World
02.2019 - 06.2020
CPP20218 - Certificate II in Security Operations - Course Completed - Awaiting License Approval
BARS Training Australia
CPPSEC3118|CPPSEC3119|CPPSEC3120 - Cash-In-Transit - Course Completed - Awaiting License Approval
BARS Training Australia
SITHFAB021 -Provide Responsible Service of Alcohol - RSA
BARS Training Australia
CHC51015 - Diploma of Counselling - Currently Enrolled
Australian College of Community Services And Care
Year 12 Graduate -
Emmaus College
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