Summary
Overview
Work History
Education
Skills
SurfLifesaver
Timeline
Generic

Joshua Waller

Galston,NSW

Summary

Outgoing, friendly, and motivated with an engaging personality and flexible approach. Experience with table service and anticipating customer needs to facilitate enjoyable dining experiences. Licensed for preparation and sale of alcoholic beverages. Experience and a passion for good coffee and welcoming to cafe environment. Fast learner and adapter to new circumstances and challenges. Works well under pressure and in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Shop Attendant

Jim's Cellars
08.2023 - Current
  • Developed strong rapport with customers and created positive impression of business.
  • Enhanced customer satisfaction by providing friendly and efficient service at the register.
  • Managed online orders and returns, prioritising efficiency and ensuring customer satisfaction throughout the process.
  • Assisted in ongoing stock requirements and shelf space utilization by strategically ordering and organizing products in response to consumer demand.

Bartender/Waitstaff

Bivianos Dural
05.2022 - 09.2023
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Streamlined order accuracy by effective communication with kitchen staff, bartenders and section runners.

Front End Supervisor

Woolworths
01.2021 - 04.2022
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Co-managed team daily team organization, jobs, and breaks for our team members.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Submitted daily performance reports to senior management influencing store decision-making and planning.

Education

Bachelor of Laws And Bachelor of Psychology -

Macquarie University
Sydney, NSW
06.2025

High School Diploma -

Pacific Lutheran College
Birtinya, QLD
11.2020

Skills

  • Espresso machine operation
  • Upselling and Cross Selling
  • Cool Under Pressure
  • Order Taking
  • Tableside Service and Monitoring
  • Adaptable and Flexible

SurfLifesaver

- Completed Surf Lifesaving course 

- [Lasped] CPR and ART (Advanced Resuscitation Techniques) Certifications 

- Noteworthy levels of physical fitness and endurance 

- Surf navigation and observation 

Timeline

Shop Attendant

Jim's Cellars
08.2023 - Current

Bartender/Waitstaff

Bivianos Dural
05.2022 - 09.2023

Front End Supervisor

Woolworths
01.2021 - 04.2022

Bachelor of Laws And Bachelor of Psychology -

Macquarie University

High School Diploma -

Pacific Lutheran College

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Joshua Waller