Joshua Wood
Thornton,NSW
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
9
9
years of professional experience
Work History
Full Time/ Duty Manager Supervisor/ Liquor Manager
IGA Plus Liquor
Cameron Park, NSW
06.2019 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchase, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Complete inventory counts and monitored price changes.
- Reviewed weekly sales ads and monitored price changes.
- Maintained current knowledge of store promotions and highlight sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sale displays each week.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
Part Time/Duty Manager
The Singh Group IGA
07.2015 - 06.2019
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Ordering goods and maintaining store budget.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Developed strong cooperative relationships with coworkers and managers.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Weekly deliveries to outside businesses.
- Handling money and counting tills at the end of the night.
Education
High School Certificate -
Francis Greenway High School
Beresfield, NSW09.2017
Skills
- Manager support
- Supervisory experience
- Customer Transactions
- Cleaning and Sanitizing
- Cash Handling
- Inventory Stocking
- Till Counting
- Store opening/closing procedures
- Organizing stock
- Store relays
- Placing orders
- Leadership and teamwork
Additional Information
Currently Hold:
- Full Drivers License
- RSA Competency Card
REFERENCES
Glen Drabble - 0434 425 367
- Store Owner and Current Store Manager at IGA Plus Liquor Cameron Park
Jodie Bruce - 0423 473 689
- Store Owner and Current Store Manager at IGA Plus Liquor Cameron Park
Rachel de Ridder- 0409 738 118
- Metcash Area Sales Manager
Jody Fennell - 0411 480 072
- Current Assistant Manager at IGA Plus Liquor Cameron Park
Mark Power - 0403 233 576
- Past IGA Store Manager and Supervisor at The Singh Group IGA Merewether and IGA Plus Liquor Cameron Park
Timeline
Full Time/ Duty Manager Supervisor/ Liquor Manager
IGA Plus Liquor
06.2019 - Current
Part Time/Duty Manager
The Singh Group IGA
07.2015 - 06.2019
High School Certificate -
Francis Greenway High School