Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joshua Moulding

Morphett Vale,South Australia

Summary

Experienced customer service professional seeking part-time or full-time opportunities in the customer service industry. A natural people person, consistently bringing a diverse skill set to deliver exceptional service to all customers and clients. Known for a strong work ethic and commitment to providing gold standard service, I am a fast and diligent worker. Continuously striving for growth, a quick learner who thrives on acquiring new knowledge and adapting seamlessly within both professional and personal life.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sole Trader

Uber Eats
01.2019 - Current
  • Ensured timely arrival of orders, maintaining appropriate temperatures.
  • Maintained exceptional delivery standards with top satisfaction.
  • Maintained compliance with roadway safety standards.
  • Clarified reasons for merchandiser-related slowdowns to maintain customer understanding.
  • Guaranteed freshness and meticulous care in every customer order.

Overnight Allrounder

McDonald’s
04.2021 - 11.2024
  • Delivered outstanding customer service and product management.
  • Achieved low KVS scores by prioritizing efficiency and accuracy in tasks.
  • Prepared various coffee beverages maintaining quality standards.
  • Recognized as Crew Member of the month within first month of employment.
  • Maximized profitability via strategic product recommendations.

All Rounder

Bills BBQ Chickens
03.2022 - 06.2024
  • Participate in preparation and organization of daily stocks.
  • Created salads efficiently for large-scale consumption.
  • Maintained cleanliness standards by utilizing professional-grade cleaning products for equipment.
  • Enhanced customer interactions through professional communication and courteous service.

Decant Team Leader

Kmart
07.2020 - 02.2021
  • Managed a small team responsible for organizing stock from pallets for departmental distribution.
  • Maintained adherence to accurate OHS practices.
  • Acknowledged for effectively overcoming tight deadlines and inspiring team members to excel under pressure.
  • Verified accountability for high-value inventory by documenting theft and losses efficiently.

All Rounder

Woolworths
03.2019 - 01.2020
  • Duties I performed at Woolworths consisted of Meat rotations and mark downs on older dated products
  • Shelf cleans and box removal of boxes left on shelves with no stock
  • Customer service by scanning through their groceries and finding items not out on the shelves and night fill, filling shelves with new stock from that day's truck into their correct isles
  • Woolworths helped me refine my customer services skills and made me able to multitask and take on multiple duties at once and work to a time Schedule

All-rounder

Oporto
05.2015 - 01.2016
  • Ensured exceptional product quality through effective kitchen management.
  • Cleaned kitchen workspaces and verified food rotation for compliance with safety standards.
  • Maintained high levels of service by decreasing waiting periods.
  • Maintained zero error rate in order accuracy and freshness on shift.

Sequence Team Member

Kmart
07.2013 - 02.2015
  • Maintained accurate organization of products to optimize shelf arrangement.
  • Addressed customer stock inquiries and concerns promptly.
  • Performed team leadership and customer service seamlessly.
  • Facilitated managerial tasks related to inventory checks and returns.
  • Went above expectations to support customers in locating and obtaining needed goods.

Education

Certificate 1 - construction

Cardigan College Marcellin Campus
01.2015

Willinga High School
01.2014

Wirreanda High School
01.2012

Woodcroft Primary School
01.2010

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Decision-making

Certification

Retail Certification 3

Timeline

All Rounder

Bills BBQ Chickens
03.2022 - 06.2024

Overnight Allrounder

McDonald’s
04.2021 - 11.2024

Decant Team Leader

Kmart
07.2020 - 02.2021

All Rounder

Woolworths
03.2019 - 01.2020

Sole Trader

Uber Eats
01.2019 - Current

All-rounder

Oporto
05.2015 - 01.2016

Sequence Team Member

Kmart
07.2013 - 02.2015

Certificate 1 - construction

Cardigan College Marcellin Campus

Wirreanda High School

Woodcroft Primary School

Willinga High School

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Joshua Moulding