Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josephina Hickson-philp

Lake Haven,NSW

Summary

Skilled Pharmacy Assistant with proven expertise in medication dispensing and exceptional customer service, honed at Terry White Chemmart and Amcal Pharmacy. Demonstrates critical thinking and collaboration, ensuring accuracy and empathy in patient care. Excelled in streamlining processes for efficiency, achieving a notable increase in customer satisfaction.

Overview

3
3
years of professional experience

Work History

Pharmacy Assistant

Terry White Chemmart
01.2022 - Current
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Pharmacy Assistant

Amcal Pharmacy
06.2021 - Current
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Ensured accuracy in prescription dispensing through meticulous attention to detail when measuring and counting medications.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Education

Bachelor of Commerce/Bachelor of Business Analytic - Finance

University of Newcastle
Newcastle, NSW
2027

Higher School Certificate -

Gorokan High School
Gorokan, NSW
09.2023

Skills

  • Answering customer questions
  • Product restocking
  • Medication Dispensing
  • POS System Operation
  • Prescription Interpretation
  • Resolving Complaints
  • Receiving incoming supplies
  • Collaboration and Teamwork

Timeline

Pharmacy Assistant

Terry White Chemmart
01.2022 - Current

Pharmacy Assistant

Amcal Pharmacy
06.2021 - Current

Bachelor of Commerce/Bachelor of Business Analytic - Finance

University of Newcastle

Higher School Certificate -

Gorokan High School

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