Josie Keast

Progressed from a junior staff member to a Senior Educator/Supervisor over three years in an after-school care setting. Initially responsible for cleaning, dishes, and general operational tasks, later expanding responsibilities to supervising and supporting children aged 5–12 (with diverse needs), organising and leading activities, managing routines, and maintaining a safe, engaging environment.

• Prepared high-quality beverages following standardized recipes and customer preferences.
• Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Trained new baristas on equipment operation, beverage preparation, and customer interaction techniques.
• Advanced from kitchen hand/dishwasher to barista and waitstaff, responsible for opening and closing procedures, high-quality customer service, and supporting kitchen operations.