Summary
Overview
Work History
Education
Skills
Timeline
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Jothilakshmi Jegadeeswaran

Croydon,Victoria

Summary

Experienced and highly organized healthcare administrative professional with 6+ years of front desk and clinic supervision experience in fast-paced dental clinics across Melbourne and Singapore. Proven expertise in coordinating daily operations, managing patient schedules, handling urgent situations, and ensuring seamless communication between patients, staff, and healthcare professionals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Croydon Dental Clinic
01.2023 - 08.2024
  • Supervised front desk operations in a busy dental clinic with high patient volume, ensuring smooth scheduling and communication flow between patients and clinicians.
  • Managed emergency dental bookings, after-hours inquiries, and daily staff rosters, demonstrating excellent multitasking and coordination.
  • Liaised with suppliers, labs, and external service providers to ensure timely service delivery.
  • Handled confidential patient records in compliance with HIPAA and privacy regulations.
  • Trained and onboarded new front desk staff, improving operational efficiency and team performance.
  • Frequently coordinated patient transport logistics and assisted elderly or mobility-challenged patients with safe access.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Clinic Supervisor

Applebite Dental Clinic
01.2022 - 01.2023
  • Provided high-quality administrative support in a multicultural clinic environment.
  • Managed patient inquiries, appointment bookings, insurance claims, and follow-up calls.
  • Played a key role in after-hours communication and patient triage coordination with the on-call dental team.
  • Maintained clinic schedules, equipment servicing timelines, and daily reporting.

Emerygency Patient Service

Family Dental Clinic
03.2016 - 04.2019
  • Coordinated emergency dental care after hours, managing patient communications and clinician escalation.
  • Scheduled urgent transports and referrals for patients needing immediate or next-day attention.
  • Provided calm, clear guidance as first point of contact for distressed patients, ensuring protocol compliance.
  • Adjusted clinic schedules dynamically, allocating staff based on emergency requests.
  • Maintained communication logs to support continuity of care between day and night shifts.

Education

Bachelor of Dental Science -

DR MGR Medical University
India
08-2013

Skills

  • Emergency & On-Call Patient Care Support
  • High-Stress Communication & Conflict Resolution
  • Patient Transport Coordination
  • Shift Scheduling & Roster Management
  • Call Handling & Dispatch Protocols
  • Microsoft Office, Exact, Dental4Windows
  • Compliance with Medical & Privacy Standards
  • Customer Service Excellence under Pressu

Timeline

Customer Service Representative

Croydon Dental Clinic
01.2023 - 08.2024

Clinic Supervisor

Applebite Dental Clinic
01.2022 - 01.2023

Emerygency Patient Service

Family Dental Clinic
03.2016 - 04.2019

Bachelor of Dental Science -

DR MGR Medical University

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Jothilakshmi Jegadeeswaran