Summary
Overview
Work History
Skills
Timeline
Generic

Joy Nguyen

Clyde,VIC

Summary

I'm a Team Leader at ANZ Bank with extensive experience in managing teams to deliver outstanding customer service and meet business objectives. I specialize in driving operational efficiency, mentoring team members, and fostering a positive workplace culture that motivates people to excel. Throughout my career, I've focused on aligning team efforts with the bank's strategic goals, ensuring compliance, and enhancing the customer journey. I'm committed to continuous improvement and thrive in environments that challenge me to lead with integrity and innovation. I'm eager to continue growing as a leader and making a meaningful impact within ANZ and the wider community.

Overview

11
11
years of professional experience

Work History

EDB Team Leader

ANZ
02.2015 - Current
  • Enhanced communication among team members, promoting collaboration and seamless project execution.
  • Streamlined daily operations for improved efficiency and productivity within the team.
  • Developed strong relationships with clients, resulting in increased retention rates and business opportunities.
  • Acted as a liaison between the team and senior leadership, effectively communicating the team''s accomplishments and challenges while also advocating for necessary resources or support.
  • Provided training on bank products and services, enhancing team knowledge and expertise in key areas.
  • Resolved escalated customer and associate issues and counseled associates.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Skills

  • Customer service
  • Creative thinking
  • Consumer banking
  • Customer Service-oriented
  • Analytical thinking
  • Team coaching and training
  • Self-motivated nature
  • Customer relationship management
  • Risk management policies
  • Know your customer
  • Attaining quotas

Timeline

EDB Team Leader

ANZ
02.2015 - Current
Joy Nguyen