Joy Camacho
Ocean Reef,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Advisor
Security Bank Corporation
Batangas City, Philippines
01.2016 - 04.2018
- Processed opening of new peso/dollar CASA accounts and placements, roll-over/renewal, termination, payment of matured placements for all Security Bank Corporation products.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues
- Answered 20 customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes per day.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings
- Participated in interactive training programs to expand knowledge of company products and policies
- Documented customer interactions in internal database to maintain complete customer service history
Teller
Security Bank Corporation
Batangas City, Philippines
10.2014 - 12.2015
- Processed100 - 200 financial transactions per day within service standards of bank (deposits, withdrawals, encashment, payments, etc.)
- Assessed customer needs and referring complaints to Branch Manager for prompts resolution.
- Promoted bank's products and services to generate leads.
Teller
Security Bank Corporation
Makati City, Philippines
01.2013 - 10.2014
- Processed 100 - 200 financial transactions within service standards of bank (deposits, withdrawals, encashment, payments, etc.)
- Assessed customer needs and referring complaints to Branch Manager for prompts resolution.
- Promoted bank's products and services to generate leads.
Education
Bachelor of Science - Business Administration
University of Batangas,
Batangas City, Batangas Philippines11.2012
Skills
- Customer Account Management
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Patient and Empathetic
- Establishing and Maintaining Customer Relationships
Certification
- Branch Laboratory 101, Security Bank Corporation - January 14 - 28, 2013
- MLLP Training and Base 60 AML System, Security Bank Corporation - September 14, 2013
- Signature Verification and Forgery Detection Seminar, Security Bank Corporation - June 7, 2014
- Customer Service From Within, Security Bank Corporation - June 14, 2014
- Know Your Money & Counterfeit Detection Program, Security Bank Corporation - June 21, 2014
- Cross-Selling In Action , Security Bank Corporation - September 2, 2014
- Better Banking Experience, Security Bank Corporation - August 8 - 9, 2015
- Account Opening and Documentation, Security Bank Corporation - November 20, 2015
- Branch Laboratory for Customer Advisors, Security Bank Corporation - November 23 to December 3, 2015
- Money Laundering and Terrorist Financing Prevention Program, Security Bank Corporation - November 28, 2015
- Basic Branch Operations Risk, Security Bank Corporation - December 4, 2015
- Effective Presentation Skills, Security Bank Corporation - June 23-24, 2016
- UITF Accreditation Program, Security Bank Corporation - July 19, 2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Advisor
Security Bank Corporation
01.2016 - 04.2018
Teller
Security Bank Corporation
10.2014 - 12.2015
Teller
Security Bank Corporation
01.2013 - 10.2014
Bachelor of Science - Business Administration
University of Batangas,
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