Joyce Neah
University Student
Townsville,QLD
Summary
I am a diligent and professional individual with a background in healthcare which included experience as a student, hospitality worker and hospital volunteer. Within hospitals, I have supported multiple departments by assisting medical staff and patients with the specific aim to improved patient care and operational efficiency. I've been recognized for strong communication and operational skills as a high-school student and hospitality worker. I also excel in patient interaction, organizational tasks, and fostering a compassionate, positive environment. My experiences have allowed me to become an adaptable, team-oriented, and committed individual who is dedicated to delivering reliable assistance while achieving meaningful, results-driven support in all settings I have, and plan to work in.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Hospital Volunteer
Brighter Lives
03.2025 - Current
- Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
- Reported patient requests, concerns, and other observations to staff.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Provided support and companionship to patients in need of assistance.
- Participated in training sessions to enhance skills, remaining knowledgeable about best practices for patient care.
Hospitality Team Member
Collins Foods Limited
04.2021 - 01.2025
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
Hospital Volunteer
Cairns Base Hospital
09.2024 - 09.2024
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Contributed to efficient hospital operations by promptly responding to requests from medical professionals and administrative staff.
- Provided administrative support by filing documents, coordinating charts and answering phones.
- Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols.
Education
Bachelor - Biomedical Sciences
James Cook University
Townsville, QLD12-2027
High School Diploma -
Redlych State College
Cairns, QLD11-2024
Skills
- Helpful and Service-oriented
- Easily adapt to new and foreign environments
- Fast learner
- Organization
- Positive attitude
- Respectful
- Medical terminology
- Professional communication
- Work well under pressure and in fast paced environments
- Decisive
Certification
- Completed Training for Providing First Aid (HLTAID011), Basic Emergency Life Support (HLTAID010) and CPR (HLTAID009) in 2024
- Completed Vocational Education and Training (VET) for Certificate III in Live Production and Technical Services in 2024
Accomplishments
- Achieved 93.65 ATAR and 6.33 GPA by being dedicated and persistent with my studies
- Collaborated with a team of student and teachers as a college leader in highschool.
- Voted as an MVP in my workplace by effectively helping with tasks while keeping a positive attitude
- Received positive feedback from healthcare supervisors when volunteering in hospitals
- Received an Excellence in Chemistry Award from RACI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Member of JCU's Cub RHINO (Rural Health In the Northern Outback)
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
English
Bilingual or Proficient (C2)
Interests
Playing team sports
Doing clinical work
Playing Instruments
Art
Field work
Timeline
Hospital Volunteer
Brighter Lives
03.2025 - Current
Hospital Volunteer
Cairns Base Hospital
09.2024 - 09.2024
Hospitality Team Member
Collins Foods Limited
04.2021 - 01.2025
Bachelor - Biomedical Sciences
James Cook University
High School Diploma -
Redlych State College
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