Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tully Gahan McGavock

Fitzroy North,VIC

Summary

Significant experience in varying fields of customer service has shown I thrive best in environments where I can create strong connections to those I work with and the customers I encounter. My customer-based strengths are best indicated by my extensive employment history. Over the last few years I have particularly excelled at the Napier Hotel in Fitzroy (a highly competitive workplace), working effectively in the areas of bartending and floor runner as an all-rounder. I maintain poise and a sense of humour when under duress, and feel confident about my understanding of the nature of this work environment.

Overview

6
6
years of professional experience

Work History

Bartender

Napier Hotel
01.2022 - Current
  • Served high customer volumes during special events and weekends.
  • Managed cash handling duties responsibly
  • Performed opening and closing duties, setting up for incoming shift and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Food Waiter

Ray's Cafe
03.2021 - 11.2022
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting atmosphere for guests.

Child Care Educator

The After Schools Klub
02.2019 - 10.2020
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.

Phone Operator Manager

Givetel Call Centre
02.2018 - 12.2021
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Enhanced customer satisfaction by efficiently handling incoming calls during peak hours
  • Maintained professionalism and courtesy
  • Worked for a wide range of international charity campaigns
  • Gained communication skills like natural rapport building and objection handling

Bartender

Greenpark Hotel
01.2018 - 12.2020
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

Bachelor of Arts - Criminology & Linguistics

University of Melbourne
Parkville, VIC
12.2024

High School Diploma -

Burwood Girls High School
Croydon, NSW
11.2017

Skills

  • Team player attitude
  • Highly reliable
  • Hospitality service expertise
  • Customer service expertise
  • Responsible Alcohol Service
  • Liquor, beer, and wine knowledge
  • Food Running
  • Payment Processing
  • Clear and effective communication
  • Data Entry
  • Administrative tasks
  • Memory retention

Timeline

Bartender

Napier Hotel
01.2022 - Current

Food Waiter

Ray's Cafe
03.2021 - 11.2022

Child Care Educator

The After Schools Klub
02.2019 - 10.2020

Phone Operator Manager

Givetel Call Centre
02.2018 - 12.2021

Bartender

Greenpark Hotel
01.2018 - 12.2020

Bachelor of Arts - Criminology & Linguistics

University of Melbourne

High School Diploma -

Burwood Girls High School
Tully Gahan McGavock