Jude Lassiter
Holroyd,NSW
Summary
Senior Customer Service Representative with 5 years experience in managing staff and striving towards customer service goals in a retail environment
Overview
10
10
years of professional experience
Work History
Retail Manager
The Steamery Australia
04.2018 - 11.2023
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Performance management and workplace scheduling
- Liaising heavily with the Area Manager
- Creating processes and being first contact for Store Managers
- Preparing and organising company meetings and creating minutes
- Planning, promotion and business marketing
- Facilitation of staff development
Store Manager
The Steamery Australia
01.2018 - 04.2018
- Opening and Closing the store
- Ensure smooth running of the store
- Delivering excellent customer service
- Train and oversee new staff
- Respond to customer complaints
- Prepare reports for the Retail Manager and Area Manager
- Undertake store administration such as monitoring inventory, counting money and maintaining store cleanliness
- Meeting sales goals
Retail Sales Assistant
The Steamery Australia
07.2017 - 01.2018
- Processing Sales
- Assisting with customer enquiries
- Helping set up newly purchased products
- Operating in a team
- Working with various POS systems and processing sales via EFTPOS
- Attending to merchandising displays and store presentation
- Monitor and maintain stock supplies
- Other customer service duties as directed by Manager
Audio Transcriber
JL Legal Assist
03.2014 - 05.2016
- Taking legal voice recording interviews and transcribing them into word documents
- Strong use of Microsoft Word and other Office Suite software packages
- Creating accurate written version of audio and video
- Reviewing and editing transcriptions done by speech recognition software
- Communicating with legal teams regarding clarifications to avoid inconsistencies
- Submitting completed works to firms and making amendments if required
- 120 WPM typing skills
- Working with focus for over 4+hours of audio recording
Café All Rounder
Mars Hill Café
10.2013 - 02.2014
- Supporting café supervisor and kitchen staff
- Supporting all aspects of food preparation and coffee making
- Making coffee
- Maintaining kitchen and food storage areas, as well as general shop cleanliness
- Ensuring all service stations are stocked and prepared for service.
- Working as a team in a fast pace environment
Education
Bachelor's of Social Work - Social Sciences
Western Sydney University
2025
High School Certificate -
High School
2012
Skills
- Quality Assurance
- Inventory Tracking and Management
- Database Maintenance
- Team Meetings
- Team-Building Exercises
- Staff Assignments
- Goal Attainment
- Team Training
- Operational Efficiency
Timeline
Retail Manager
The Steamery Australia
04.2018 - 11.2023
Store Manager
The Steamery Australia
01.2018 - 04.2018
Retail Sales Assistant
The Steamery Australia
07.2017 - 01.2018
Audio Transcriber
JL Legal Assist
03.2014 - 05.2016
Café All Rounder
Mars Hill Café
10.2013 - 02.2014
Bachelor's of Social Work - Social Sciences
Western Sydney University
High School Certificate -
High School