Judith Bowa

Work History

Discovery Parks

Kings Canyon, Northern Territory

03.2023 - Current

Inspected each room for cleanliness, utilizing checklist to meet company standards.
Replenished guest supplies and amenities.
Reported guest issues, safety and maintenance concerns immediately to supervisor.
Furnished guests with clean linens and supplied rooms with toiletries.
Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Informed supervisor when supplies were low.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Coached new housekeeping personnel by demonstrating approved cleaning procedures.

Bravo

Auckland NZ

04.2020 - 07.2021

Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Served high volume of tables at once and simultaneously supervised serving staff.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Provided exceptional service to high volume of daily customers.

Cliftons Melbourne

Melbourne CBD, VIC

04.2016 - 11.2019

Kept customer and food preparation areas clean and well-organized.
Maintained cleanliness and organization of kitchen stations and storage areas.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Prepared dishes for catering events or during high-volume shifts.
Monitored and counted food stock and supplies to reorder on time.
Interacted with guests to obtain feedback on product quality and service levels.
Finished orders with cutlery, napkins and condiments.
Adhered to food safety and sanitation protocols to reduce germ spread.
Distributed food to service staff for prompt delivery to customers.
Restocked cupboards, refrigerators and service stations with new food items or supplies.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Checked inventory levels and recorded supply usage on log sheets or in company software.