JUHI CHOUDHURY
Store Services Compliance Assistant
South Wentworthville,NSW
Summary
Payroll and cash office assistant with 2+ years experience at Woolworths Supermarkets. Additional practical knowledge in accounting and finance with responsibilities that have included compiling, verifying and analysing data from financial, employee and customer databases. Strong customer service background with more than 8 years of experience would be a valuable asset for any organisation and its' stakeholders.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Store Services Compliance Assistant
Woolworths
Carlingford
01.2020 - Current
- Financial management of store funds
- Maintain and update payroll processes using Kronos
- Ensure the business and its employees are in compliance with the Enterprise Agreement
- Store administration and compliance
- Communicate and resolve issues on short notice
- Answer and direct phone calls
- Communicate effectively with team members and team leaders across all departments
- Inter-departmental inventory management
- Manage interactions with Armaguard and Prosegur
- Managed and responded to correspondence and inquiries from customers and vendors
- Office Administration - organising and filing of documents
Customer Service - Team Member
Woolworths
Carlingford
10.2018 - 01.2020
- Fast and efficient customer service
- Managing customer queries and complaints in a polite and calm manner
- provide exceptional customer service to turn the situation around and leave the customer feeling valued
Cross Trainee
Oporto – Greystanes
03.2017 - 10.2018
- Attending seminars and workshops arranged by Oporto head office to improve customer service and experience
- Implementing head office ideas and changes into the processes of our trial store within short notice
Front of House – customer service
Oporto, Sydney Olympic Park
02.2013 - 03.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-day-day duties accurately and efficiently.
Education
Certified Digital Marketing Professional -
Monarch Institute
Online 01.2022 - Current
Bachelor of Commerce - Marketing
Macquarie University
Macquarie Park, NSW 01.2013 - 01.2017
Skills
Computer Skills
Analytical Skills
Verbal and Written Skills
Kronos
Time Management & Prioritisation
Microsoft Suite
Multitasking Abilities
Accomplishments
- Employee of the Quarter for Oporto Greystanes - 2018
- Awarded 1st place for Information software and Technology - 2009
- Australian Business Week Finalist 2009
- Given the opportunity of a supervisional role within a year of working with the company - Woolworths Supermarkets
References
Shaaron Bray - Woolworths Supermarkets, SSCO
0490 685 505
Manthan Thakkar - Woolworths Supermarkets, Former Online Department Manager
0466 095 511
Timeline
Certified Digital Marketing Professional -
Monarch Institute
01.2022 - Current
Store Services Compliance Assistant
Woolworths
01.2020 - Current
Customer Service - Team Member
Woolworths
10.2018 - 01.2020
Cross Trainee
Oporto – Greystanes
03.2017 - 10.2018
Front of House – customer service
Oporto, Sydney Olympic Park
02.2013 - 03.2017
Bachelor of Commerce - Marketing
Macquarie University
01.2013 - 01.2017