Julia Cassar
Liverpool,NSW
Summary
Professional Membership Manager with proven track record in driving member engagement and satisfaction. Skilled in developing and implementing membership strategies, enhancing retention, and managing member relationships. Strong focus on team collaboration and delivering impactful results. Adaptable and reliable, excelling in dynamic environments to meet organisational goals.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Certified in Key Account Management
Work History
NSW State Membership Manager
NECA
09.2021 - Current
- Drove membership growth by developing and executing targeted strategies, resulting in increased engagement and retention.
- Built and nurtured strong relationships with members, sponsors, referral partners, and key industry stakeholders.
- Hosted and represented NECA at high-profile events, including industry nights, NSW Excellence Awards, and sponsorship activations, strengthening brand presence.
- Collaborated with external organisations, including national industry bodies and community groups, to expand NECA’s influence and reach.
- Identified business opportunities, mapped member needs, and negotiated with stakeholders to deliver tangible value.
- Leveraged in-depth knowledge of NECA products, services, and value proposition to support members’ growth and success.
- Curated and sourced member information to drive communications, initiatives, and targeted engagement campaigns.
Account Manager - B2B Business Development
The Window Guy
03.2019 - 08.2021
- Managed client accounts and maintained high customer satisfaction through proactive problem-solving.
- Handled 80+ customer calls, emails, and enquiries daily in a fast-paced environment, increasing sales by 35%
- Resolved complaints promptly and professionally, contributing to a 92% quarterly customer satisfaction rate.
- Generated new business through networking, relationship-building, and targeted outreach.
- Mentored and trained entry-level staff, enhancing team communication, multitasking, and service skills.
Client & Account Specialist
QBE Insurance
05.2017 - 03.2019
- Managed high-volume inbound calls, providing exceptional customer service and support to policyholders.
- Resolved complex customer inquiries by utilising comprehensive knowledge of insurance products and policies.
- Built strong client relationships through active listening and personalised support.
- Explained policy features, benefits, and options, empowering clients to make informed decisions.
- Applied tailored sales techniques to both new and existing clients, driving business growth.
- Participated in ongoing training programs in insurance and sales to enhance client service.
Real Estate & Property Manager
LJ Hooker
01.2016 - 05.2017
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Coordinated appointment scheduling for real estate agents and ensured efficient time management.
- Maintained accurate records of client inquiries and property listings using CRM software.
- Handled client communications via email, phone, and mail, keeping interactions timely, professional, and consistent.
- Trained new reception staff on office procedures and customer service standards.
Education
High School Diploma -
Bethlehem College
Ashfield, NSW01-2016
Skills
- Excellent Communication, Verbal & Presentation Skills
- Account Management Expertise
- Strong Organisational Skills
- Positive, Solution-Oriented Attitude
- Teamwork & Collaboration
- Attention to Detail
- Time Management & Prioritisation
- Problem-Solving Abilities
- Multitasking & Adaptability
- Customer Satisfaction
- Relationship Building
- CRM software proficiency
Certification
- Tier 2 – General Advice in Insurance | Kaplan Education Pty Ltd
- Certificate of Registration – Real Estate | National VET Provider
- Key Account Management | Australian Institute of Management
- Provide First Aid | Basic Emergency Life Support & Cardiopulmonary Resuscitation
Languages
English
Native or Bilingual
Maltese
Limited Working
Portfolio
Key Account Management Certification
Statement of Attainment
Timeline
NSW State Membership Manager
NECA
09.2021 - Current
Account Manager - B2B Business Development
The Window Guy
03.2019 - 08.2021
Client & Account Specialist
QBE Insurance
05.2017 - 03.2019
Real Estate & Property Manager
LJ Hooker
01.2016 - 05.2017
High School Diploma -
Bethlehem College