Summary
Overview
Work History
Education
Skills
Qualifications
Timeline
Generic

Julia Dintino

New Lambton,NSW

Summary

Polite and professional with exceptional customer service skills and management experience. Works best under pressure, and in a busy environment with outstanding prioritising and time management skills. Proficient in the use of multiple Practice Management systems

Overview

8
8
years of professional experience

Work History

Emergency Call Taker

NSW Ambulance
02.2023 - Current
  • Receiving all Triple Zero (000) calls in a professional, calm manner
  • Answering all 000 calls consistent with the telephone procedures of the organisation
  • Making a decision in seconds around patient care and the most appropriate resources to send
  • Liaise with other Emergency Services such as NSW Police, NSW Fire Service and SES.
  • Communicate with Doctors, Nurses and Hospital staff daily organising the most appropriate resources and care for patients.
  • Maintain study and learning around the Certificate III
  • Work a 12 hr 24/7 rotating roster
  • Provide lifesaving instruction on most/if not all Emergency Call
  • Training of new Emergency Call Takers over several weeks
  • Touch Typing skills of a minimum of thirty (30) words per minute with an accuracy of ninety-eight percent (98%)
  • Have a great understanding of medical terminology
  • Typed incoming information promptly, maintaining 80% accuracy rate.

Client Service Officer

John Waring & Associates
08.2021 - 02.2023
  • Accepted and processed payments, updated accounts and issued receipts.
  • Communicated with clients regarding account services, statements, and balances.
  • Provided knowledgeable service and support for all customer needs.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Management of 12 psychologists diaries
  • Supervision of children of all ages under the age of 18
  • Dealing with correspondence, complaints, and queries
  • Ordering stationery
  • Supervising and monitoring the work of administrative staff
  • Liaising with staff, suppliers, and clients
  • Implementing and maintaining procedures/office administrative systems
  • Delegating tasks to junior employees
  • Organising induction programmes for new employees
  • Medicare claiming • Allocate Client appointments
  • NDIS Claiming
  • Liaise with Insurance companies and specialists
  • Organise, manage and allocate incoming referrals from GP’s and Specialists
  • Advanced skills in the application of electronic diary and booking system – Halaxy
  • Petty Cash handling
  • Open/Close of the practice

Client Services Manager

Newcastle Family & Sports Podiatry
04.2019 - 08.2021
  • Management of 5 Podiatrists diaries
  • Dealing with correspondence, complaints, and queries
  • Organising meetings and managing databases
  • Ordering stationery
  • Preparing letters, presentations, and reports
  • Supervising and monitoring the work of administrative staff
  • Liaising with staff, suppliers, and patients
  • Implementing and maintaining procedures/office administrative systems
  • Delegating tasks to junior employees
  • Organising induction programmes for new employees
  • Attending meetings with senior management
  • Assisting the organisation's HR function by keeping personnel records up to date, arranging and
  • interviewing employees.
  • Medicare and HICAPS claiming
  • Allocate Client appointments
  • Defence, DVA and NDIS claiming
  • Liaise with Insurance companies and specialists
  • Organise, manage and allocate incoming referrals from GP’s and Specialists
  • Advanced skills in the application of electronic diary and booking system – STAT
  • Petty Cash handling
  • Open/Close of the practice
  • Holding monthly Admin meeting

Second in Charge

5 Sawyers
02.2018 - 04.2019
  • Customer Service
  • Waitressing
  • Bar Operation
  • Balance of daily money intake
  • Service Of Alcohol/Cocktails
  • Bar Supervisor
  • Open/Close of Premise
  • Management of all staff
  • Ordering of Stock

Duty Manager

The Delany Hotel
02.2016 - 02.2018
  • Customer Service
  • Waitressing
  • Bar Operation
  • Balance of daily money intake
  • Service Of Alcohol/Cocktails
  • Operation of TAB facilities
  • Poker Machine Management
  • Bar Supervisor
  • Open/Close of Hotel Premise
  • Management of all staff

Receptionist

Psychology One
07.2015 - 09.2017
  • Management of 23 Psychologists’ & 1 Psychiatrist’s diary
  • Maintain information systems
  • Records management
  • Organise, manage and allocate incoming referrals from GP’s and Specialists
  • First point of contact for all clients
  • Building positive client relationships
  • Allocate client appointments
  • Coordinate the rescheduling of client appointments as required
  • Process accounts at the conclusion of sessions
  • Provide information to assist clients or refer them to appropriate contacts
  • Advanced computer skills in Microsoft Word, Excel and Outlook
  • Comprehensive knowledge of Medicare, Mental Health Care Plans, Team Care
  • Experience with NDIS programs and provider claiming
  • Advanced skills in the application of electronic diary and booking system - Power Diary
  • Experience with Medicare claiming and EFTPOS
  • Petty Cash management
  • Preparation of client/patient reports
  • Liaise and maintain good relationships with referrers
  • Manage accounts receivable
  • Liaise with insurance companies

Education

High School Diploma -

St Francis Xavier College
Hamilton, NSW
2014

Skills

  • Interpersonal Communication
  • Attention to detail
  • Organization
  • Management
  • Teamwork
  • Adaptability

Qualifications

  • First Aid Certificate
  • WWC Check
  • Certificate III in Emergency Call Taking

Timeline

Emergency Call Taker

NSW Ambulance
02.2023 - Current

Client Service Officer

John Waring & Associates
08.2021 - 02.2023

Client Services Manager

Newcastle Family & Sports Podiatry
04.2019 - 08.2021

Second in Charge

5 Sawyers
02.2018 - 04.2019

Duty Manager

The Delany Hotel
02.2016 - 02.2018

Receptionist

Psychology One
07.2015 - 09.2017

High School Diploma -

St Francis Xavier College
Julia Dintino