Polite and professional with exceptional customer service skills and management experience. Works best under pressure, and in a busy environment with outstanding prioritising and time management skills. Proficient in the use of multiple Practice Management systems
Overview
8
8
years of professional experience
Work History
Emergency Call Taker
NSW Ambulance
02.2023 - Current
Receiving all Triple Zero (000) calls in a professional, calm manner
Answering all 000 calls consistent with the telephone procedures of the organisation
Making a decision in seconds around patient care and the most appropriate resources to send
Liaise with other Emergency Services such as NSW Police, NSW Fire Service and SES.
Communicate with Doctors, Nurses and Hospital staff daily organising the most appropriate resources and care for patients.
Maintain study and learning around the Certificate III
Work a 12 hr 24/7 rotating roster
Provide lifesaving instruction on most/if not all Emergency Call
Training of new Emergency Call Takers over several weeks
Touch Typing skills of a minimum of thirty (30) words per minute with an accuracy of ninety-eight percent (98%)
Have a great understanding of medical terminology
Typed incoming information promptly, maintaining 80% accuracy rate.
Client Service Officer
John Waring & Associates
08.2021 - 02.2023
Accepted and processed payments, updated accounts and issued receipts.
Communicated with clients regarding account services, statements, and balances.
Provided knowledgeable service and support for all customer needs.
Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
Management of 12 psychologists diaries
Supervision of children of all ages under the age of 18
Dealing with correspondence, complaints, and queries
Ordering stationery
Supervising and monitoring the work of administrative staff
Liaising with staff, suppliers, and clients
Implementing and maintaining procedures/office administrative systems
Delegating tasks to junior employees
Organising induction programmes for new employees
Medicare claiming • Allocate Client appointments
NDIS Claiming
Liaise with Insurance companies and specialists
Organise, manage and allocate incoming referrals from GP’s and Specialists
Advanced skills in the application of electronic diary and booking system – Halaxy
Petty Cash handling
Open/Close of the practice
Client Services Manager
Newcastle Family & Sports Podiatry
04.2019 - 08.2021
Management of 5 Podiatrists diaries
Dealing with correspondence, complaints, and queries
Organising meetings and managing databases
Ordering stationery
Preparing letters, presentations, and reports
Supervising and monitoring the work of administrative staff
Liaising with staff, suppliers, and patients
Implementing and maintaining procedures/office administrative systems
Delegating tasks to junior employees
Organising induction programmes for new employees
Attending meetings with senior management
Assisting the organisation's HR function by keeping personnel records up to date, arranging and
interviewing employees.
Medicare and HICAPS claiming
Allocate Client appointments
Defence, DVA and NDIS claiming
Liaise with Insurance companies and specialists
Organise, manage and allocate incoming referrals from GP’s and Specialists
Advanced skills in the application of electronic diary and booking system – STAT
Petty Cash handling
Open/Close of the practice
Holding monthly Admin meeting
Second in Charge
5 Sawyers
02.2018 - 04.2019
Customer Service
Waitressing
Bar Operation
Balance of daily money intake
Service Of Alcohol/Cocktails
Bar Supervisor
Open/Close of Premise
Management of all staff
Ordering of Stock
Duty Manager
The Delany Hotel
02.2016 - 02.2018
Customer Service
Waitressing
Bar Operation
Balance of daily money intake
Service Of Alcohol/Cocktails
Operation of TAB facilities
Poker Machine Management
Bar Supervisor
Open/Close of Hotel Premise
Management of all staff
Receptionist
Psychology One
07.2015 - 09.2017
Management of 23 Psychologists’ & 1 Psychiatrist’s diary
Maintain information systems
Records management
Organise, manage and allocate incoming referrals from GP’s and Specialists
First point of contact for all clients
Building positive client relationships
Allocate client appointments
Coordinate the rescheduling of client appointments as required
Process accounts at the conclusion of sessions
Provide information to assist clients or refer them to appropriate contacts
Advanced computer skills in Microsoft Word, Excel and Outlook
Comprehensive knowledge of Medicare, Mental Health Care Plans, Team Care
Experience with NDIS programs and provider claiming
Advanced skills in the application of electronic diary and booking system - Power Diary
Experience with Medicare claiming and EFTPOS
Petty Cash management
Preparation of client/patient reports
Liaise and maintain good relationships with referrers