Julia Grubczynski
Laverton,VIC
Summary
Well-organized Team Member skilled at providing customers with accurate and quick service. Offering 2 years of experience in customer service, preparing amazing food and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards.
Wishes to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Call Centre Service Representative
Mount Isa Taxi Base
09.2020 - 12.2020
- Reduced caller wait times by managing inbound calls in timely manner while maintaining high level of professionalism and empathy.
- Consistently met or exceeded performance targets through effective call handling, problem-solving, and relationship building.
- Responded to customer calls and emails to answer questions about products and services.
Arcade Attendant
Kingpin Crown
06.2022 - 09.2023
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
- Collaborated with team members to create positive working environment that translated into enjoyable experience for guests.
- Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
- Promoted guest loyalty through consistent implementation of promotional offers and rewards programs tailored specifically for frequent visitors.
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
Customer Service Team Member
McDonald's
10.2021 - 03.2022
- Expedited order processing to ensure timely deliveries and reduce wait times for customers.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Team Member
KFC
05.2019 - 09.2020
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in brand.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Year 10
Spinifex Senior Campus
Mount Isa, QLD12.2018
Skills
- Team Player
- Problem Solving
- Willingness to Work
- Active Listening and Learning
- Performance Improvement
- Social Perceptiveness
- Hospitality service expertise
- Confidence
- Food safety knowledge
- Sanitation Practices
- Strong Work Ethic
Achievements
- 2019: Performed at Youth Week
- 2018: School Musical “Rock of Ages"
- 2017: Performed the school musical "Smithy"
- 2015: Performed the musical "Snow Off White"
- 2014: Performed in a live opera
Timeline
Arcade Attendant
Kingpin Crown
06.2022 - 09.2023
Customer Service Team Member
McDonald's
10.2021 - 03.2022
Call Centre Service Representative
Mount Isa Taxi Base
09.2020 - 12.2020
Customer Service Team Member
KFC
05.2019 - 09.2020
Year 10
Spinifex Senior Campus
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