Julia Sgardelis
Wollongong
Summary
Proficient APS6 Frontline Operations Team Leader with a background as an APS4 Embedded Support Officer. Expertise in team training, scheduling, and optimising staff engagement to drive productivity. Successfully enhanced the Australian Taxation Office's operations through innovative onboarding processes and coaching. Demonstrates outstanding stakeholder management, communication, and leadership skills.
Overview
8
8
years of professional experience
Work History
APS6 Frontline Operations Leader
Australian Taxation Office
07.2024 - Current
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Boosted customer satisfaction rates through consistent service quality and timely issue resolution.
- Optimized inventory management processes for accurate tracking, forecasting, and replenishment of stock levels.
- Supervised staff recruitment, development, and retention initiatives for a high-performing team environment.
APS4 Embedded Support Officer
Australian Taxation Office
10.2023 - 07.2024
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Created, prepared, and delivered reports to various departments.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
APS3 Service Delivery Officer
Australian Taxation Office
08.2018 - 10.2023
- Stayed current on industry trends and innovations, incorporating new ideas into existing processes when applicable.
- Developed strong relationships with internal departments, ensuring seamless collaboration for efficient service delivery.
- Fostered a positive work environment that encouraged teamwork while also promoting individual growth opportunities within the company.
- Enhanced customer satisfaction with timely and accurate responses to inquiries and concerns.
Hospitality Supervisor
Gelato Emporium
01.2017 - 01.2020
- Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Stayed abreast of industry trends in order to make informed decisions about future business operations and stay competitive in the marketplace.
- Optimized inventory control by conducting regular stock checks and maintaining accurate records for cost management purposes.
Education
Bachelor of Science - Nursing
Charles Sturt University
Bathurst, NSW03.2027
Skills
- Collaboration and Teamwork
- Operational Excellence
- Workforce Planning
- Staff Supervision
- Team Training
- Innovation and Creativity
Timeline
APS6 Frontline Operations Leader
Australian Taxation Office
07.2024 - Current
APS4 Embedded Support Officer
Australian Taxation Office
10.2023 - 07.2024
APS3 Service Delivery Officer
Australian Taxation Office
08.2018 - 10.2023
Hospitality Supervisor
Gelato Emporium
01.2017 - 01.2020
Bachelor of Science - Nursing
Charles Sturt University
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