Julia Truong
Labrador ,QLD
Summary
More then 17 years of experience working in a fast pace environment. I am a motivated worker offering a strong work ethic and positive attitude a responsible worker with excellent communication skills, organised who works well in a team environment or independently, providing high active listening skills whilst engaging with a compassionate and patient approach and am able to multitask.
Overview
16
16
years of professional experience
Work History
Store Team Member
Choice The Discount Store
04.2016 - 02.2023
- Opening and closing store.
- Completing daily reports, balancing and counting all the tills in the store, and doing banking.
- Assist Manager in training and supervising new employees
- Assist Manager in Inventory process, planning, ordering, receiving, storing, reporting and replenish stock.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Promoting the the store through advertisement on Facebook.
Clothing Store Supervisor
Millers Fashion
05.2014 - 02.2016
- Opening and closing store, completing daily service report, balancing and counting tills in store
- Training team members, scheduling breaks for staff, and assisting team member when needed.
- Issue refunds, exchanges, lay-bys, addressed customer complaints promptly, ensuring resolution and minimizing negative impact on the business.
- Enhanced store appearance by regularly updating displays, arranging merchandise, and maintaining cleanliness.
- Improved customer satisfaction through exceptional service and quick response to inquiries.
- Conducted regular audits of inventory levels to minimize shrinkage losses and maintain optimal stock availability.
- Achieved monthly sales targets consistently by motivating staff and implementing strategic promotions.
- Increased sales by implementing effective merchandising strategies and managing store inventory.
Store Team Member
Sams Warehouse
12.2006 - 04.2014
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
Education
Provide First Aid, CPR -
CBD College
Southport, QLD2024
Certificate III Individual Support in Aged And Dis -
Tafe Queensland Southport
Queensland2024
TESOL Course - Teaching English As A Second Language (ESL)
Ballina Tafe
Ballina, NSW2011
High School Certificate -
Ballina High School
Ballina, NSW2009
Skills
- Fast Learner
- Good communication skills
- Problem solving Skills
- Team work
- Honest and dependable
-Moderate level of speaking other languages such as Vietnamese and Cantonese
Languages
Vietnamese
Full Professional
Chinese (Cantonese)
Professional Working
Timeline
Store Team Member
Choice The Discount Store
04.2016 - 02.2023
Clothing Store Supervisor
Millers Fashion
05.2014 - 02.2016
Store Team Member
Sams Warehouse
12.2006 - 04.2014
Provide First Aid, CPR -
CBD College
Certificate III Individual Support in Aged And Dis -
Tafe Queensland Southport
TESOL Course - Teaching English As A Second Language (ESL)
Ballina Tafe
High School Certificate -
Ballina High School
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