Julian Bokshi
Yokine ,WA
Summary
Proven track record in enhancing customer loyalty and streamlining service operations at Western Fresh Fish Market, leveraging exceptional problem-solving and active listening skills. Excelled in high-stress situations, boosting customer retention through empathetic engagement and informed product recommendations. Demonstrated proficiency in money handling and critical thinking, ensuring satisfactory resolutions and positive dining experiences. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Western Fresh Fish Market
10.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Wait Staff Member
Ciao Fratteli
01.2023 - 10.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Education
Christian Brothers College
Fremantle, WASkills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Money handling abilities
Product Knowledge
Hobbies
I love to play football mainly and the occasional basketball. I love hanging out with friends at the beach in the Summer and practicing my football skills at the park.
Timeline
Customer Service Representative
Western Fresh Fish Market
10.2023 - 06.2024
Wait Staff Member
Ciao Fratteli
01.2023 - 10.2023
Christian Brothers College
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