Juliana Kaufman
K'Gari (Fraser Island)
Summary
Hospitality professional passionate about the industry. Proven experience in developing staff members to achieve personal and company goals. Always finding new and creative ways to approach the fluctuating industry demands and meeting targets.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Events Team Coordinator
Kingfisherbay Resort
12.2024 - Current
- Maintained and distributed information for functions and events.
- Created, maintained and distributed event orders.
- Collaborated effectively with cross-functional teams to ensure cohesive planning and execution of all event aspects.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
F&B Duty Manager
Kingfisherbay Resort
06.2023 - 11.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Restaurant Manager
Kingfisher Bay Resort
10.2021 - 05.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Assistant General Manager
Vapiano Aus
06.2020 - 10.2021
- Development Manager/ Rostering Manager/ Purchasing
- Full time assistant to the general manager at a busy restaurant in Surfers Paradise
Shift Leader
Vapiano Australia
02.2020 - 06.2020
- Contact: Mateus Motter
Food & Beverage Attendant/Shift Leader
Vapiano Australia
11.2018 - 02.2020
- Contact: Mateus Motter
HR Admin and Facilities Coordinator
Carter Holt Harvey wood products (CHH)
10.2016 - 04.2018
- HR administrator, Recruitment and WHS administrator
- Served as point of contact for internal and external customers seeking support and information.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Group Coordinator
New World Travel Designers
10.2015 - 06.2016
- Coordinate between buses, Flights and the cruise company very tight schedules
- In charge of coordinating large groups of incoming tourist traveling to Antarctica
Education
Postgraduate Diploma - International Hospitality Management
AUT
07.2017
Bachelor - Tourism and Hospitality
UADE
12.2013
International Business - semester abroad
MCI
03.2012
Equivalent to year 12 - undefined
Liceo Da Vinci
12.2007
Skills
- Problem Solving
- Multi-tasking
- Flexible
- Interpersonal communication skills
- Empathy
- Operations oversight
- Teamwork and collaboration
- Critical thinking
- Decision-making
Certification
- Food Handling Certificate
- RSA
- First Aid & CPR
- Fire Warden Training
- RMLV
Hobbies and Interests
Learning Languages, Travel, Good Conversations, Food, Outdoors
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Events Team Coordinator
Kingfisherbay Resort
12.2024 - Current
F&B Duty Manager
Kingfisherbay Resort
06.2023 - 11.2024
Restaurant Manager
Kingfisher Bay Resort
10.2021 - 05.2023
Assistant General Manager
Vapiano Aus
06.2020 - 10.2021
Shift Leader
Vapiano Australia
02.2020 - 06.2020
Food & Beverage Attendant/Shift Leader
Vapiano Australia
11.2018 - 02.2020
HR Admin and Facilities Coordinator
Carter Holt Harvey wood products (CHH)
10.2016 - 04.2018
Group Coordinator
New World Travel Designers
10.2015 - 06.2016
Bachelor - Tourism and Hospitality
UADE
International Business - semester abroad
MCI
Equivalent to year 12 - undefined
Liceo Da Vinci
Postgraduate Diploma - International Hospitality Management
AUT
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