Juliana Leite

• Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
• Communicated with guests to record orders and assess needs.
• Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
• Served alcoholic and non-alcoholic beverages in bar environment.
• Maintained clean and organized bar area.

• Support service food to customer.
• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Greeted and seated guests to provide friendly and welcoming experience.
• Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
• Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
• Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.

Provide excellent service for patrons such as drinks and food

• Established welcoming atmosphere by greeting each guest warmly.
• Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Helped guests at tables when in need of assistance.
• Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.

Provide financial reports for owner and analysis of possible investments to increase portfolio of properties.

Maintain contact with clients and ensure higher satisfaction of service.

Provide training to new employees.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Developed and maintained relationships with external vendors and suppliers.