Juliana Reia
Nundah,QLD
Summary
Highly skilled problem-solver with a strong focus on adding value, collaboration, and continuous improvement. Over 4 years of experience in gathering requirements, scoping projects, detailing user stories, and creating and communicating solutions.
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
10
10
years of professional experience
Work History
Cleaner Supervisor
A&J Cleaning - Self Employment
07.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Optimized inventory management, reducing waste and lowering supply costs without compromising quality or efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Supervised supplies in inventory and submitted reorder requests.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
System Analyst - JR
ALELO
06.2016 - 05.2019
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Conducted comprehensive system analyses to identify areas for improvement and optimization.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
IT Analyst Intern
ALELO
07.2015 - 05.2016
- Communicated progress updates regularly with supervisors and peers, ensuring transparency and collaboration within the team.
- Gathered user requirements for new features or enhancements, translating them into actionable plans for developers.
- Gained exposure to agile methodologies by participating in sprint planning meetings and daily standups.
- Assisted senior IT analysts in streamlining processes for faster project completion.
- Improved software efficiency by identifying and resolving technical issues during the internship.
- Developed effective time-management skills by successfully balancing multiple projects and deadlines simultaneously.
Education
Advanced Diploma - Information Technology
Wells Internacional College
Brisbane, QLD09-2022
Diploma - Software Development
Wells Internacional College
Brisbane, QLD01.2021
Bachelor Degree - Information Systems
Universidade Presbiteriana Mackenzie
São Paulo - Brazil12-2017
Android Development -
Udemy
São Paulo - Brazil05-2017
Sales And Distribution -
SAP University
São Paulo - Brazil01.2017
Cloud Computing - AWS, Google Cloud And Azure
Udemy
São Paulo - Brazil01.2017
Agile with Scrum management -
Udemy
01.2017
SQL data base -
Udemy
01.2017
Balanced Scorecard -
FGV
São Paulo - Brazil 01.2017
Skills
- Requirements Management
- Business process analysis
- Communication
- Business Process Analysis
- Project Team Leadership
- Technical Communication
- Incident Management
- Incident Handling Process Mapping
- Production Environment Management
- SAP
- Sales Force
- Docusign
- Agile/Scrum
- Documentation
- Strong problem solver
- Office administration
- Administrative support
- End user support
Languages
English
Portuguese: Native Speaker
Timeline
Cleaner Supervisor
A&J Cleaning - Self Employment
07.2019 - Current
System Analyst - JR
ALELO
06.2016 - 05.2019
IT Analyst Intern
ALELO
07.2015 - 05.2016
Agile with Scrum management -
Udemy
SQL data base -
Udemy
Advanced Diploma - Information Technology
Wells Internacional College
Diploma - Software Development
Wells Internacional College
Bachelor Degree - Information Systems
Universidade Presbiteriana Mackenzie
Android Development -
Udemy
Sales And Distribution -
SAP University
Cloud Computing - AWS, Google Cloud And Azure
Udemy
Balanced Scorecard -
FGV
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