Juliana Roche
Liberty Grove,NSW
Summary
Detail-orientated and adaptable candidate who leverages interpersonal and communication skills to deliver outstanding customer service. With over 8 years of customer service experience and performing well in fast paced high-volume environments. A fully flexible, dedicated team player who showcases professionalism and problem-solving abilities. Successful at managing multiple priorities with a warm, positive attitude.
Overview
8
8
years of professional experience
Work History
Events Assistant & Front of House Supervisor
The Waterfront (International Conference Centre)
01.2023 - 08.2024
- Delivered exceptional customer service to attendees, addressing concerns promptly, on over 80 corporate events.
- Ensured smooth event transition with thorough pre-event walk-throughs and detailed day-of coordination efforts.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Professional Nail Technician
JR Nails
01.2019 - 08.2024
- Ensured strict adherence to state board regulations regarding sanitation procedures for tools, equipment, surfaces which contributed to the overall safety profile of the salon environment.
- Built trust with over 40 regular clients by conducting thorough consultations to assess their nail health, preferences, and desired outcomes before beginning any service.
- Contributed to team sales targets by recommending and promoting appropriate retail products for at-home nail care.
Bar Assistant
The Whitefort, Ireland
08.2016 - 01.2018
- Contributed to increased sales by upselling premium beverages and promoting special offers.
- Managed cash transactions accurately, maintaining proper documentation for end-of-shift reconciliations.
- Utilized strong multitasking abilities to balance multiple orders while maintaining excellent customer service standards.
- Supported positive work environment by maintaining open communication with colleagues and actively addressing any issues or concerns as they arose.
Education
Bachelor of Science - Leisure And Events Management With Honours
Ulster University, Coleraine
Coleraine, Ireland07.2024
Bachelor of Science - Foundation Degree - Events Management
Belfast Metropolitan College
Belfast, Ireland06.2023
Diploma of Nail Technology - Nail Technology
Elizabeth Sands Beauty School
Belfast, Ireland01.2020
Skills
- Client meetings
- Customer Assistance
- Multitasking Competence
- Staff Oversight
- Event Marketing
- Brand Awareness
- Team leadership and supervision
- Front Desk Operations
- Appointment Scheduling
- Microsoft Office
- Fast Learner
- Team Collaboration
Accomplishments
Planned and managed 2 entertainment events in the ICC Belfast (May, 2023)
Successfully planned and executed Northern Ireland's first 'Institute of Travel & Tourism Conference and Career Expo' at the Belfast Metropolitan College, Titanic Quarter - liaising with and organising over 20 vendors such as The Galgorm Group & Contiki Travel (October, 2022)
Attained the third highest GCSE Drama results in Northern Ireland (August 2017)
Timeline
Events Assistant & Front of House Supervisor
The Waterfront (International Conference Centre)
01.2023 - 08.2024
Professional Nail Technician
JR Nails
01.2019 - 08.2024
Bar Assistant
The Whitefort, Ireland
08.2016 - 01.2018
Bachelor of Science - Leisure And Events Management With Honours
Ulster University, Coleraine
Bachelor of Science - Foundation Degree - Events Management
Belfast Metropolitan College
Diploma of Nail Technology - Nail Technology
Elizabeth Sands Beauty School
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