Juliana Margarett Flynn
53/434-446 Kamerunga Rd Redlynch,Queensland
Summary
Dynamic Banking Consultant with a proven track record at Suncorp Bank, excelling in customer service excellence and attention to detail. Successfully identified financial solutions, enhancing customer satisfaction and loyalty. Skilled in cash handling and transaction reconciliation, fostering strong relationships and trust with clients while driving operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales & Service Banking Consultant
Suncorp Bank
Cairns, Queensland
07.2022 - Current
- Assessed customer financial needs through professional dialogue and engagement.
- Identified and recommended financial products aligned with customer requirements.
- Processed cash and non-cash transactions efficiently to enhance operational flow.
- Verified identification, checked account balances, and secured signatures for documentation accuracy.
- Treasury Duties managing branch cash holdings on a daily to weekly basis per bank policy compliance.
- Guided customers on diverse bank products, services, and financial planning solutions.
Customer Service Supervisor
Coles Supermarkets Pty Ltd
Cairns , Queensland
07.2012 - 07.2022
- Cultivated strong relationships with customers, managers, and team members to foster a successful work environment.
- Maintained comprehensive knowledge of company products and services for effective communication.
- Addressed inquiries and concerns promptly through phone calls and direct responses.
Business Process Outsourcing
Convergys
Manila, Philippines
06.2011 - 03.2012
- Built strong customer relationships through effective phone communication and engagement.
- Promoted project alignment by facilitating communication between clients and team members.
- Conducted analysis of product trends and market share to assess competitive strategies.
New Accounts Clerk
Banco de Oro
Palawan, Philippines
06.2010 - 03.2011
- Secured essential customer information through interviews for account creation.
- Connected customers with specialized bank personnel to fulfill financial needs.
- Protected confidentiality during the input of customer information into databases.
- Supported customers in filling out account forms and obtaining essential documents.
- Confirmed the accuracy of customer data entries via meticulous verification.
Education
Bachelor of Science - Business Administration major in Economics
Palawan State University
Puerto Princesa, Palawan Philippines 04.2010
High School Diploma -
Stone National High School
Taytay District, Palawan, Philippines03.2006
Skills
- Customer service excellence
- Attention to detail
- Customer loyalty and trust
- Team collaboration
- Cash handling
- Transaction reconciliation
- Deposit and withdrawal processing
- Account management
- Risk assessment
Certification
- Simply Advice Licensed in Financial Services (Kaplan Professional Pty Ltd) Sydney, Australia
REFERENCES
- Kassey SHREIWEIS (Senior Consultant -Suncorp Bank) 0479 020 377
- Kayla VAN DER VELDE (Customer Service Manager- Coles Supermarkets) 0447 033 407
- Angela SMITH (ANZ Bank) ange.smith@anz.com
- Sean RILEY(Business Owner-Gecko Wash) 0417302705
Timeline
Sales & Service Banking Consultant
Suncorp Bank
07.2022 - Current
Customer Service Supervisor
Coles Supermarkets Pty Ltd
07.2012 - 07.2022
Business Process Outsourcing
Convergys
06.2011 - 03.2012
New Accounts Clerk
Banco de Oro
06.2010 - 03.2011
Bachelor of Science - Business Administration major in Economics
Palawan State University
High School Diploma -
Stone National High School