Telisha Whaleboat
Redbank Plains,QLD
Summary
Resourceful and hardworking young professional with five years of demonstrated commitment to customer service across multiple industries. Cheerful and adaptable, with strong organisational skills and a proven ability to manage multiple responsibilities and tasks efficiently. I am a well-rounded, dedicated team player, committed to achieving results and providing high-quality service.
Overview
5
5
years of professional experience
Work History
Banking Consultant
Suncorp Bank
Brisbane, QLD
10.2025 - 12.2025
- Supported customers facing fraud and scams by providing guidance and solutions to enhance security awareness.
- Resolved issues with digital banking services to improve user experience and accessibility.
- Assisted customers with banking inquiries and account maintenance to ensure satisfaction and retention.
- Collaborating with internal banking departments to investigate complex customer issues.
Account Representative
Credit Corp Group (Collection House)
South Brisbane, QLD
07.2023 - 04.2025
- Managed accounts for Westpac, St. George Bank, Bank of Melbourne, BankSA, and Volkswagen Financial Services.
- Supported clients with credit cards, transaction accounts, personal and business loans, mortgages, and vehicle finance inquiries, enhancing their financial literacy.
- Resolved arrears and missed payments, maintaining high client satisfaction and retention rates.
- Managed client hardships and complaints, providing effective solutions to ensure positive client experiences.
Customer Solutions Specialist
Probe Group
Springfield, QLD
11.2021 - 06.2023
- Managed accounts for Australian Taxation Office, ensuring compliance with tax obligations.
- Assisted clients with tax debts and refunds, facilitating timely resolutions to ATO obligations.
- Delivered tailored solutions to resolve individual accounts and business accounts.
- Resolved client hardships and complaints, enhancing overall satisfaction.
Crew Member
Hungry Jacks
Redbank Plains, QLD
09.2020 - 11.2021
- Delivered friendly, personalised customer service to enhance customer experience.
- Prepared and packaged food and beverages, ensuring accuracy for in-store and delivery orders.
- Cross-trained in all areas of store operations to support team flexibility.
Skills
- Customer service excellence
- Technical and computer proficiency
- Problem-solving abilities
- Attention to detail
- Time management
- Team collaboration
- Communication skills
- Interpersonal communication
QUALIFICATIONS
- QLD Certificate of Education (2020)
- Certificate I in Financial Services
- Certificate II in Functional Literacy
ACHIEVEMENTS
- Certificate of Participation in CPR for Life
- Certificate of Participation in ARTIE Academy Program
References
References available upon request.
Timeline
Banking Consultant
Suncorp Bank
10.2025 - 12.2025
Account Representative
Credit Corp Group (Collection House)
07.2023 - 04.2025
Customer Solutions Specialist
Probe Group
11.2021 - 06.2023
Crew Member
Hungry Jacks
09.2020 - 11.2021