Julia Williscroft

• Experience and knowledge behind the bar pouring beers and making cocktails, making coffees, and running the floor
• Increases customer satisfaction by providing courteous and engaging service at all times, always working to build rapport and striving to fulfil all customer and coworker needs efficiently
• Enhances workplace safety by diligently following all company policies and procedures, as well as reporting any and all hazards and concerns to higher-ups

• Engaged in Structural Engineering, Heavy Fabrication including MIG, Flux Core and Stick welding, as well as Light Metal Works.
• Developed discipline, touched on manual and class 2 driving as well as minimal use of forklift, and gained exposure to big projects for example working on $75M property development.

• Assumed responsibilities of Duty manager, including; managed taking bookings each day, organising the floor plan for staff each day, training new staff, shift management and customer service, on top of serving and waiting.
• Demonstrated strong organisational skills and created business and "how-to" SOPs, and assisted in ordering and restocking.

• Helped across both kitchen and bar duties as versatile and flexible, built rapport with customers, and honed interpersonal skills.
• Gained valuable experience in multitasking and maintaining positive customer focus.

• Maintained waste, storm and drinking water reticulation systems in the area, often spending time at treatment plants and ponds, and provided in-depth paper work as well as SOPs to contractors, superiors and council to help meet KPIs.
• Managed and involved in tasks, range including; plumbing as in fixing leaks of varying severity, electrical work to pump station management, water metre installations and stock take.
• Exposure to multiple procedures and situations such as; handling dangerous goods; like caustic soda and chlorine, Class 2 Driving, building retaining walls and safety fences, concrete cutting and pouring, liaised with clients, installation and removal of new and old main pipes, and at time operated a small excavator.