FATIMOH SAKAJOJO
Southampton
Summary
Dedicated and versatile professional with a solid background in the hospitality industry, specializing in hotel sales and customer service. Proven expertise as a Sales Attendant, contributing to revenue growth through effective sales strategies and exceptional customer relations. Possesses hands-on experience in maintaining high cleanliness standards, briefly serving as a cleaner. Known for delivering outstanding service, building strong client relationships, and adapting seamlessly to diverse roles within the hotel environment. Eager to leverage my combined skills in sales and cleanliness to contribute to a dynamic hotel team and enhance guest satisfaction.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Green Fox Cleaning Service
05.2024 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
Hospitality Worker And Bar Attendant
Chef And Event
03.2024 - 11.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Hospitality Cleaner
Oxford Hotel
08.2022 - 11.2023
- Consistently upheld high cleanliness standards throughout the hotel premises, ensuring a visually appealing and hygienic environment for guests.
Sales Attendant
Crestview Hotel & Suites
05.2021 - 07.2022
- Consistently surpassed sales targets, demonstrating a proactive and effective approach to promoting hotel services and amenities.
Sales Attendant
Dawn Carrington Hotels & Suites
10.2020 - 05.2021
- Implemented customer retention strategies, such as loyalty programs and exclusive offers, resulting in increased customer satisfaction and repeat business.
Bar Attendant
Lilygate Hotel
01.2020 - 09.2020
- Provided exceptional customer service, leading to positive customer feedback, increased guest satisfaction, and a welcoming atmosphere at the hotel bar.
Skills
- Sales Expertise
- Customer Service Excellence
- Hospitality Industry Knowledge
- Multitasking
- Problem Solving
- Communication
- Attention to Detail
- Cleanliness Standards
- Team Collaboration
- Cultural Sensitivity
- Adaptability & Flexibility
- Sales Strategies
- Supply Restocking
- Housekeeping
- Event preparation
- Health Code Compliance
- Time Management
- Problem-Solving
- Computer Skills
Languages
English
Full Professional
Timeline
Hospitality Worker
Green Fox Cleaning Service
05.2024 - Current
Hospitality Worker And Bar Attendant
Chef And Event
03.2024 - 11.2024
Hospitality Cleaner
Oxford Hotel
08.2022 - 11.2023
Sales Attendant
Crestview Hotel & Suites
05.2021 - 07.2022
Sales Attendant
Dawn Carrington Hotels & Suites
10.2020 - 05.2021
Bar Attendant
Lilygate Hotel
01.2020 - 09.2020
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