Julie Abbott
BUNDALL,QLD
Summary
Proven track record in enhancing customer satisfaction and sales at Coles Surfers Paradise, showcasing strong work ethic and exceptional customer service skills. Excelled in food safety and merchandising displays, significantly contributing to deli department success. Skilled in team leadership and process optimization, demonstrated during tenure as Night Fill 2IC at The Warehouse (NZ). Reliable Deli Worker bringing over 5 years of Coles Deli performance. Completes tasks quickly and with professionalism. Excellent understanding of sanitation and cleaning procedures, inventory rotation, and customer relations.
Overview
13
13
years of professional experience
Work History
Delicatessen Assistant
Coles Surfers Paradise
08.2019 - Current
- Enhanced customer satisfaction by providing exceptional service and product recommendations.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote Customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Collaborated with team members to maintain smooth deli operations during peak hours.
- Participated in ongoing training sessions to stay updated on industry trends, new products, and food safety standards.
- Increased deli sales through effective merchandising and attractive displays.
- Efficiently sliced meats and cheeses to desired thickness for individual customer requests.
- Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
- Assisted in inventory management, regularly restocking deli items for optimal freshness.
- Developed a strong rapport with regular customers, earning their loyalty and increasing repeat business for the deli department.
- Managed waste reduction by monitoring product shelf life and adjusting display quantities accordingly.
- Mastered use of various equipment such as meat slicers, scales, and wrapping machines for efficient service delivery.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- covered for current and previous Deli Managers leave from a few days to a few weeks, adjusting rosters and roster changes using one team, ordering requirements for the operational needs for the Deli, training and upskilling staff.
Night Fill 2IC
The Warehouse (NZ)
10.2011 - 02.2020
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
Education
Retail Leaders Level One ( Partially Complete) - Delicatessen Manager
Coles Internet Training
Coles09.2024
National Certificate - Public Sector Service
Christchurch Polytechnic
Christchurch, New Zealand06.2005
Skills
Cleaning and sanitizing
Reliability and punctuality
Cleanliness and sanitation
Food safety knowledge
Food preparations
Equipment safety
Proper food handling
Safe Food Handling
Sanitation Standards Compliance
Inventory Rotation
Slicing equipment operation
Strong Work Ethic
Customer Service
Honesty and Integrity
Interactive communication skills
Product Knowledge
Merchandising displays
Timeline
Delicatessen Assistant
Coles Surfers Paradise
08.2019 - Current
Night Fill 2IC
The Warehouse (NZ)
10.2011 - 02.2020
Retail Leaders Level One ( Partially Complete) - Delicatessen Manager
Coles Internet Training
National Certificate - Public Sector Service
Christchurch Polytechnic
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